Experienced collector with proven abilities in debt recovery and reporting. Adept in invoice running, payment collection and recovery planning. Confident communicator building constructive relationships for improved debt outcomes. Confident Debt Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Dedicated Debt Collector with extensive experience in high-pressure customer service roles. Positive and energetic for improved team morale and productivity. Adaptable and flexible for responsive support.
Hi, I’m
Jhakhia Mcinnis
New Lenox ,United states
Summary
Work history
National service bureauBothell , United states
Subrogation specialist
02 2024 - 05 2025
Job overview
- Identify and pursue recovery of funds paid out to insurance claims from at fault parties.
- Claim review and assessment
- Liability assessment
- Evidence gathering
- Negotiations and settlements
- Case management and documentation
- Record keeping
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Processed invoices and payment runs with complete accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Consistently arrived at work on time and ready to start immediately.
GC ServicesHouston, United stated
Senior Debt Collector
04 2014 - 09 2024
Job overview
- Monitored overdue accounts to minimise potential losses from non-payment.
- Streamlined debt collection processes for increased efficiency and productivity.
- Achieved favourable debt recovery outcomes through skilled negotiation and persuasive communication.
- Updated customer accounts promptly, ensuring accuracy of financial records.
- Built rapport with customers to facilitate discussions on overdue payments.
- Maintained confidentiality of sensitive information at all times adhering to Data Protection Act guidelines.
- Devised repayment plans tailored to individual circumstances, promoting customer satisfaction whilst increasing recovery rates.
- Implemented innovative payment solutions for customers facing financial hardship, resulting in increased customer retention.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Followed company protocols to keep sensitive and financial information secure.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
Education
Olympia
Certificate from Medical Assistant
10/2006 - 07/2007
University overview
- Course of study in medical assistant
- vitals
- ekg
- phlebotomy
- medical terminology
- patient charting
- knowledgeable of hipaa law
Skills
- Persuasion techniques
- Payment processing
- Scripted responses
- Debtor management systems
- Repayment plan negotiating
- Account reconciliations
- Financial Conduct Authority (FCA) guidelines knowledge
- Call centre experience
- Payment management
- Statement issuing
- Credit and collections
- Bill processing
- Performance improvements
Timeline
Subrogation specialist
National service bureau
02 2024 - 05 2025
Senior Debt Collector
GC Services
04 2014 - 09 2024
Olympia
Certificate from Medical Assistant
10/2006 - 07/2007