Jishnu Ramesh
CUSTOMER SERVICE
Luton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Worker
Amazon
04.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
AOCS (Airport Operation & Customer Services)
InterGlobe Aviation Ltd (Indigo)
10.2021 - 02.2024
- To assist customers with special requests
- To assist customers with Mishandled or damaged baggage, Prepare all required reports for the same
- Co-ordination with the baggage vendor for the damaged bags
- Follow up with the enroute stations regarding lost baggage
Guest Relation Executive
Signature Club Resort
06.2019 - 07.2021
- Entered, updated and removed customer information to keep accounts current
- Audited calls and service levels to maintain high standards
- Maintained up-to-date client records in database systems
- Resolved complaints with proactive problem-solving and analysis
Education
Bachelor of Science - Tourism with Hospitality
Annai Fathima College
Madurai 04.2016 - 01.2019
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Complaint handling
Online chat and email
Customer engagement
Relationship building
Call center experience
Personal Information
- Passport Number: S8566431
- Date of Birth: 10/15/97
- Gender: Male
- Nationality: Indian
Timeline
Warehouse Worker
Amazon
04.2024 - Current
AOCS (Airport Operation & Customer Services)
InterGlobe Aviation Ltd (Indigo)
10.2021 - 02.2024
Guest Relation Executive
Signature Club Resort
06.2019 - 07.2021
Bachelor of Science - Tourism with Hospitality
Annai Fathima College
04.2016 - 01.2019
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