Jeyavarthanan Paranthaman
London,United Kingdom
Summary
Dedicated waiter with over 5 years of experience in the Hospitality industry. Known for delivering outstanding customer service and creating a welcoming atmosphere for diners. Proficient in taking orders accurately, recommending menu items, and ensuring prompt service. Skilled in handling cash transactions and resolving customer inquiries efficiently. A team player with excellent communication skills and a positive attitude, committed to exceeding guest expectations .To be a part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to use my knowledge and skills as Senior Waiter at Larte Italian Restaurant . A well-organized and adaptable person with proactive qualities, and possesses exceptional charismatic leadership complementing an elegant and memorable guest service.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Senior Waiter
Studio One Hotel
Dubai, United Arab Emirates
09.2021 - 03.2023
- Ensure outstanding customer care at all times.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Most reviewed on trip advisor which resulted in increase of 10% of the sales in the restaurant.
- Overviewing the HACCP Report.
- Overlooking the operational and daily report.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Ensured smooth running of operations, conducting pre-shift briefings to provide direction on daily priorities.
- Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
- Upsold sides and beverages to increase restaurant revenue.
- Expertly served wines and cocktails from extensive alcohol beverages.
- Coached new team members in customer service, upselling and cash handling and Managed over 50 customer calls per day.
- Improved efficiencies during peak times by assisting kitchen with food preparation and plating.
- Managed cash tips and reconciled tickets against till at end of shift.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Handling the inventories of chinaware and silverware.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Monitored and supported commis waiters to uphold restaurant standards.
- Championed exceptional customer service standards in line with restaurant targets.
- Guaranteed a safe environment for guests, verifying constant adherence to Covid-19 cleaning and sanitation standards.
- Supervised operations in fast-paced restaurant, managing team of 12+ wait staff.
Waiter
Studio One Hotel
Dubai, United Arab Emirates
12.2020 - 09.2021
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
- Updated the 86 item and upsell items from the kitchen and bar.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Internship Training
Courtyard Marriott
Chennai, Tamilanadu, India
10.2018 - 03.2019
- Received consistently positive feedback from management and internship program participants, maintaining strong levels of satisfaction across all programs.
- Consistently arrived at work on time and ready to start immediately.
- Take reservations through email and phone.
- Setting up the banquet for the function.
- Handling of Executive Lounge.
- Runner for food and beverage.
- Clean up the guest room such as Bed Making, dusting, and cleaning.
- Handling the guest check-in and check out.
- Input the guest details in the OPERA System.
- Delivering the luggage to the Respective room and assisting the guest to their respective rooms .
- Guided new interns in getting acclimated to company culture and workflow.
Education
Bachelor of Science - Catering and Hotel Administration.
Shevaroys Institute of Hotel Management
Salem, Tamilnadu 07.2017 - 08.2020
Master of Science - Events and Hospitality Leadership
University of East London
London, England 09.2023 -
Skills
- Wait staff supervision
- Food hygiene
- Cocktail knowledge
- Allergy and dietary awareness
- Upselling
- Complaint Handling
- Engaging Leadership Style
- Reservation Management
Personal Information
Gender : Male.
Citizenship : Indian.
Visa Status : Tier- 4( Student Visa ).
Linguistic Proficiency : English,Tamil,Hindi.
Timeline
Master of Science - Events and Hospitality Leadership
University of East London
09.2023 -
Senior Waiter
Studio One Hotel
09.2021 - 03.2023
Waiter
Studio One Hotel
12.2020 - 09.2021
Internship Training
Courtyard Marriott
10.2018 - 03.2019
Bachelor of Science - Catering and Hotel Administration.
Shevaroys Institute of Hotel Management
07.2017 - 08.2020
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