JEYANTHI SHANMUGAM

TCS PROJECT HISTORY

EDF Energy , On-site, London (UK) Dec'2024: - Till date

Role : Senior Technical Business Analyst

Responsibilities :

• Worked in Agile methodologies , collaborated with senior stakeholders to define business objectives , prioritise initiative and agree solution scope using MoSCoW prioritisation framework.
• Actively supported backlog refinement by validating priorities against user value , feasibility and delivery ,risk ,improving sprint predictability.
• Supported technical stakeholders by producing process maps , use case diagrams, end to end flow diagrams , improving shared understanding of requirements and solutions.
• Partnered with QA teams to support test planning , scenario identification , test case creation , execution and sprint capacity ensuring alignment with delivery velocity.
• Coordinated with Non functional testing (NFT) teams to support performance , security , accessibility and ensuring quality standards were met .
• Enabled delivery of focused MVP by removing low value features , contributing to 30 % reduction rework
• Ensured all epics , features and user stories were clearly mapped to strategic goals , benefits and KPIs.

UK Power networks , On-site, London (UK) Apr'2021 - Dec'2024

Role : Senior Technical Business Analyst

Responsibilities :

• Worked in waterfall methodologies on regulatory driven , large scale utility transformation programme , contributing successful delivery of multiple complaint releases within agreed timelines .
• Conducted comprehend impact assessments for registration and billing applications , enabling informed decision making and reducing changer elated defects by approximately 25%.
• Acted as primary business liaison , coordinating with IS Teams , multiple external vendors , data development managers , ensuring on time and cost effective solution rollouts .
• Translated complex business requirements into clear business logic (BRD) and technical FRD , SRS using oracle Visio , business objects and IBM adapt Sathe , reducing requirements ambiguity and rework by around 20%.
• Designed , reviewed and updated data models aligned with new enterprise data architecture standards , improving data consistency and supporting scalable future enhancements
• Developed and maintained project plans using MS Project , managing milestones , dependencies and risks contributing 100% adherence to planned delivery
• Independently planned and supported Go Live , cutover activities , coordinating across business , technical and vendor stakeholders resulting in zero Critical post production incidents
• Performed data ingestion , transformation and reconciliation from multiple source systems , ensuring accurate and timely availability of data for reporting and analytics
• Developed custom SQL and freehand SQL queries to meet evolving reporting needs for product owners reducing turnaround time for Adhikari data requests by 40%, particularly within business objects reporting
• Belgium Rails ( B-rail) , On-site , Brussels (BEL) , Jan'2019 - Mar'2021

Role : Technical Business analyst & Quality Assurance Lead

• Provided expert advice on IT platforms for improved business performance.
• Analysed financial data to identify potential areas of improvement.
• Implemented new software systems, enhancing overall productivity.
• Led design and implementation of new business strategies with emphasis on technology integration.
• Translated business needs into technical specifications fostering better understanding amongst teams.
• Executed regression testing on new software builds, facilitating error detection early in development cycle.
• Facilitated training programmes on latest QA tools and technologies for team members.
• Promoted continuous improvement within team through regular feedback sessions.
• Identified critical bugs and coordinated with developers for timely resolution.
• Managed all QA aspects of multiple projects whilst maintaining strict deadlines.
• Coached junior testers on best practices, improving overall team performance.
• UKPN ,On-site,London (UK) & Kochi (IND) , Jun'2015 - Dec'2018

Role : Senior System & business Analyst

• Developed troubleshooting guidelines which significantly reduced downtime during system failures.
• Collaborated closely with end users for understanding their requirements and provided tailored solutions accordingly.
• Investigated potential threats, ensuring proactive measures were taken to safeguard sensitive data.
• Customised software solutions to meet unique business needs.
• Conducted regular reviews of systems to maintain optimal performance standards.
• Provided training sessions on new technologies, facilitating quick adoption by team members.
• Improved efficiency of database management for enhanced data retrieval.
• Provided technical assistance to user staff and programming personnel by writing documentation.
• Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.

INFOSYS PROJECT HISTORY

• Level 3 , Offshore , Trivandrum (IND) , Sept'2014 - Jun'2015

Role : QA Test Analyst

• Implemented stress tests on software systems; ensured robustness under high demand scenarios.
• Planned and managed all project test stages, coordinating with external teams and contributing to project checkpoint meetings.
• Utilised automated testing tools for efficient and accurate assessments of software applications.
• Created detailed reports to communicate test results effectively.
• Collaborated with development team to ensure product excellence.
• Identified and reported bugs for prompt resolution.
• Managed test data, documenting results of each test cycle to identify flaws.
• Price Waterhouse coppers , Offshore , Pune (IND) , Aug'2011 - Sept'2014

Role : Application support Analyst

• Analysed and resolved complex technical issues, improving overall system performance.
• Created comprehensive reports on system status, contributing to informed decision making.
• Managed relationships with vendors to secure high-quality products and services at competitive prices.
• Managed multiple projects simultaneously whilst adhering to strict deadlines and quality standards.