Jeyananth Siva
Essex,Essex
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Customer-focused orientated person, successfully contributing to customer experience. Skilled at effective negotiations and upselling techniques when required
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Counter clerk
Post Office
Chingford
2022.03 - Current
- Embrace opportunities to drive sales for the Post Office matching products and services to customer needs
- Maintaining a confident positive outlook to communicate with diverse customer base, enabling to sell the brilliant products and services offered by The Post Office.
Self-employed Manager
Post Office
Chigwell
2016.03 - 2022.02
- Serving customers and dealing with their requests
- Cash handling-on the check out and in the cashing up of tills
- Dealing with customer queries, customer complaints and refunds on the horizon system
- Selling financial products and services to meet targets
- Make sure books balance at the end of the day
- Dealing with vehicle registrations and car tax
- Selling travel insurance and foreign currency
- Processing Passport office application and proof check documents.
Hotel Receptionist
Kingsland hotel
Kingsbury
2016.01 - 2018.03
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals
- Minimised customer wait times during check-in and check-out
- Promoted additional hotel facilities and services to enhance customer experiences
- Maintained neat, presentable reception area through frequent cleaning and tidying.
Sales Assistant
Lycatel Mobile Company
Canary Wharf
2007.02 - 2012.03
- Promoted Lycamobile products and services by distributing their leaflets and sim cards
- Shop to shop marketing by advertising new products and services
- Group marketing by promoting products and services at big events to increase awareness.
Education
Bachelor of Science - Information system with Business Management
University of Westminster
London, ENG 2004.06 - 2007.06
A-Levels - BUSINESS IT PHYSICS
CATERHAM HIGH SCHOOL
Ilford 2002.06 - 2004.06
GCSEs -
CATERHAM HIGH SCHOOL
UK 2000.06 - 2002.06
Skills
- Problem-solving
- Communication skills
- Customer-focused
Timeline
Counter clerk
Post Office
2022.03 - Current
Self-employed Manager
Post Office
2016.03 - 2022.02
Hotel Receptionist
Kingsland hotel
2016.01 - 2018.03
Sales Assistant
Lycatel Mobile Company
2007.02 - 2012.03
Bachelor of Science - Information system with Business Management
University of Westminster
2004.06 - 2007.06
A-Levels - BUSINESS IT PHYSICS
CATERHAM HIGH SCHOOL
2002.06 - 2004.06
GCSEs -
CATERHAM HIGH SCHOOL
2000.06 - 2002.06