JEYAMARY AROKIADASS
Hounslow
Summary
A results-obsessed Sales Executive with 15+ years of experience winning B2B clients, growing accounts and leading remote teams across digital and e-commerce sectors. Combines deep sales instinct with hands-on knowledge of AI tools, digital marketing and client success delivering impact from first pitch to long-term retention.
Overview
15
15
years of professional experience
Work history
Business Development & Sales Manager
VortixAI (AI-Assisted Digital Agency)
2020.01 - 2025.03
- Closed B2B sales deals for custom apps, websites, dashboards and performance tracking solutions for US and Indian clients
- Managed and oversaw clients' e-commerce websites ensuring smooth operations and performance
- Managed end-to-end client relationships from initial sales pitch through to delivery
- Oversaw and guided the team's paid advertising strategy across Facebook, Instagram and Google
- Reviewed campaign performance and directed strategy adjustments to maximise ROI
- Provided strategic direction on content, creatives and audience targeting
- Led and managed a team of 10+ across development, design and marketing
- Leveraged AI tools across service delivery to improve efficiency and output quality
- Maintained 92% client satisfaction through proactive communication and account management
- Remote
Digital Marketing Specialist (Freelance — Food, Hospitality & E-commerce)
Self-Employed
2016.01 - 2020.01
- Managed and oversaw paid ad campaigns on Facebook, Instagram and Google for cloud kitchen, restaurant and e-commerce clients
- Reviewed ad performance and adjusted budgets and strategy to maximise ROI
- Oversaw social media presence, customer engagement and online reputation for multiple clients
- Supported e-commerce clients with promotional strategies and retargeting campaigns
Customer Support Executive — US E-commerce
Groupon Shared Services
2015.01 - 2016.01
- Delivered phone and email support for 100+ daily US-based customers
- Achieved 90%+ CSAT through empathy-driven issue resolution
- Streamlined workflows reducing ticket backlog by 20%
Senior Support Engineer & Sales Specialist
CSS Corp
2012.01 - 2013.01
- Provided technical support for Belkin routers achieving 95% first-call resolution
- Actively upsold service packages and products to existing customers
- Consistently exceeded upsell targets by 20% monthly
- Built rapport with customers to identify needs and recommend relevant solutions
- Authored technical guides improving troubleshooting speed
Customer Support Executive / Voice & Accent Trainer
Implicit Solutions
2010.01 - 2011.01
- Supported insurance and finance clients
- Trained new hires on accent and voice delivery
- Built training materials cutting onboarding time by 25%
Education
UI/UX Design Certification -
Apollo
Master's - Social Work
Annamalai University
Bachelor's - Social Work
Stella Maria College
Skills
- Sales & CRM: Salesforce, HubSpot, Zendesk, Freshdesk
- AI Tools: ChatGPT, Claude, Gemini, Midjourney, Canva AI, Runway, ElevenLabs, Make, Zapier
- Paid Ads: Facebook Ads Manager, Google Ads, Meta Business Suite
- Video Editing: Adobe Premiere Pro, Canva Video
- Design/Creative: Canva, Adobe Photoshop
- Remote Tools: Zoom, Teams, Slack, Trello
- Other: Networking, Knowledge Base Development
LANGUAGES
English (Fluent)
REFERENCES
Available upon request
Timeline
Business Development & Sales Manager
VortixAI (AI-Assisted Digital Agency)
2020.01 - 2025.03
Digital Marketing Specialist (Freelance — Food, Hospitality & E-commerce)
Self-Employed
2016.01 - 2020.01
Customer Support Executive — US E-commerce
Groupon Shared Services
2015.01 - 2016.01
Senior Support Engineer & Sales Specialist
CSS Corp
2012.01 - 2013.01
Customer Support Executive / Voice & Accent Trainer
Implicit Solutions
2010.01 - 2011.01
Master's - Social Work
Annamalai University
Bachelor's - Social Work
Stella Maria College
UI/UX Design Certification -
Apollo