Jev Bizunovic
Dartford,KENT
Summary
Certified D365 Functional Consultant with 8 years in Banking, Retail and Financial Crime sectors. Skilled in collaborating with stakeholders to streamline business processes, drive integrations and improve system functionality. Well versed in managing end-to-end implementation, training and support. Driven and analytical individual seeking to leverage problem-solving abilities and strategic thinking to excel in new role. Proficient in project management and client communication.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
D365 Functional Consultant
Metro Bank PLC
London
02.2021 - 11.2024
- Subject Matter Expert for two largest Dynamics 365 processes: Commercial Customer Onboarding and Commercial Lending Platform
- Reduced preparation and review time of functional specification documentation by 40% by optimising process and introducing a ‘One for All' template in Confluence
- Successfully managed complex integration projects in Financial Crime sector
- Coordinated and facilitated over 80 User Acceptance and Train the Trainer sessions with business stakeholders
- Proven track record in effectively managing IT incidents, ensuring swift resolution and minimal disruption to business operations
- Active role in mentoring staff, deliver comprehensive training programs, and enhancing team performance through continuous support and feedback
- Managed and maintained organization's D365 process catalogue, encompassing over 70 processes, to ensure consistency and alignment with business objectives.
D365 Associate Functional Consultant
Metro Bank PLC
01.2020 - 02.2021
- Delivered two large-scale projects and successfully executed six IT Change Requests, enhancing system functionality and meeting evolving business needs.
- Developed proof-of-concept designs for both new and existing processes, driving improvements in system efficiency and operational effectiveness.
- Created detailed User Stories, Functional Specification Documents, Storyboards, and comprehensive technical documentation to support clear project execution.
- Identified and implemented opportunities to optimize business processes, increasing productivity and reducing operational bottlenecks.
- Conducted high-quality training sessions, facilitating seamless software adoption and maximizing system utilization.
CRM Business Analyst
Metro Bank PLC
06.2017 - 01.2020
- Facilitated cross-functional workshops to gather requirements, achieving alignment between business goals and Dynamics 365 functionalities
- Developed user stories, functional specification documents, storyboards, and other essential business documentation to define project requirements and support development teams
- Was always in the process of identifying opportunities to enhance and streamline business processes for greater efficiency and effectiveness
- Supporting colleagues as SME
CRM Test Analyst
Metro Bank PLC
02.2017 - 06.2019
- Designing test plans and test suits
- Logging bugs using Azure DevOps and preparing exit reports
- Conducting manual tests to ensure software is fit for purpose
- Closely working with Business Analysts to make sure that product works as per end user requirements
- Participating in design meetings
- Calculating and providing estimates for upcoming projects
- Projects: PSD2, GDPR, CRM Upgrade, T24 Upgrade
Account Opening Specialist
Metro Bank PLC
05.2016 - 02.2017
- Onboarding of Commercial, Private Banking and Introducer client accounts
- Created and managed 10 business process flows for teams in Banking Operations
- Strong understanding of Banking Operations processes and procedures
- Experience of managing Customer Bump-up's within Metro Bank (stakeholders, Customers and internal colleagues)
- As part of upskilling, shadowed and supported various teams within Customer Service Operations
Customer Service Representative
Metro Bank PLC
02.2013 - 05.2016
- Supporting networking events alongside Local Business Managers and Local Directors
- Relationship with Business customers: Commercial and Online banking setup, Lending applications, complex business account onboarding
- Account opening for personal customers (new and existing)
Education
Bachelor's degree - Electronic Engineering
Vilnius Gediminas Technical University
Vilnius 09.2003 - 06.2007
Master degree - Electrical Engineering
Vilnius Gediminas Technical University
Vilnius/Gelsenkirchen 09.2008 - 06.2010
Skills
- Financial systems proficiency
- Oral and written presentation
- Stakeholder engagement
- Staff mentoring and leadership
- Customer relationship management
- Data analytics
- Process mapping
- Business analysis
- Agile methodologies
- System integration
- Organisational change management
- Agile project management
Certification
- MB - 200: Microsoft Power Platform + Dynamics 365 Core
- MB - 210: Dynamics 365 Sales Functional Consultant Associate
- MB - 900: Power Platform Fundamentals
- ISTQB - Certified Tester Foundation Level
Timeline
D365 Functional Consultant
Metro Bank PLC
02.2021 - 11.2024
D365 Associate Functional Consultant
Metro Bank PLC
01.2020 - 02.2021
CRM Business Analyst
Metro Bank PLC
06.2017 - 01.2020
CRM Test Analyst
Metro Bank PLC
02.2017 - 06.2019
Account Opening Specialist
Metro Bank PLC
05.2016 - 02.2017
Customer Service Representative
Metro Bank PLC
02.2013 - 05.2016
Master degree - Electrical Engineering
Vilnius Gediminas Technical University
09.2008 - 06.2010
Bachelor's degree - Electronic Engineering
Vilnius Gediminas Technical University
09.2003 - 06.2007
- MB - 200: Microsoft Power Platform + Dynamics 365 Core
- MB - 210: Dynamics 365 Sales Functional Consultant Associate
- MB - 900: Power Platform Fundamentals
- ISTQB - Certified Tester Foundation Level
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