Jethro Mutagubya
Croydon,Greater London
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
8
8
years of professional experience
Work history
Personal banker
NatWest
London
2023.12 - Current
- Resolved queries within target timeframes during peak periods.
- Demonstrated exceptional product knowledge to promote comprehensive bank services.
- Boosted client satisfaction with warm, reassuring service style.
- Updated client data with strong accuracy and systems knowledge.
- Handled cash deposits safely and upheld security protocols.
- Updated clients on new financial products for improved investment possibilities.
- Promoted independence and positive wellbeing when working with vulnerable adults and teenagers.
Customer Service Executive
Excess Baggage
London
2022.12 - 2023.12
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer Service Team Leader
NHS
Croydon
2020.09 - 2022.12
- Proficiently and successfully managed a team of 11 individuals during the challenging period of the COVID-19 pandemic. Together, the team delivered a remarkable number of over 20,000 tests, demonstrating dedication and resilience in serving the community during this critical time.
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Helping patients overcome stressful situations
- Following protocol to deal with unlikely obstacles
- Attending to over 100 customers a day at the height of the pandemic
Customer Service Assistant
Tesco
2016.04 - 2020.09
- Advised customers on purchases or persuaded them to buy products
- Assisted with stock control, by receiving and checking deliveries, renewing stock from the storeroom or warehouse, and keeping financial and stock records
- Used hand-held scanners to record stock information and generate orders from barcodes on product labels
- Answered customer queries, demonstrated how items worked and directed customers to products
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Advised customers on availability, pricing and location of products.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Level 3 National Extended Diploma
Bromley College
South Norwood08.2014
Level 3 National Extended Diploma
Bromley College
Bromley07.2017
Skills
- Team player
- Microsoft Word
- Microsoft Excel database management
- Typing
- Stocking
- Organizational Skills
- Cash handling
- Security
- Customer Service
- Customer queries
- Microsoft Office Suite
- Customer experience
- Office 365 usage
- Query management
Timeline
Personal banker
NatWest
2023.12 - Current
Customer Service Executive
Excess Baggage
2022.12 - 2023.12
Customer Service Team Leader
NHS
2020.09 - 2022.12
Customer Service Assistant
Tesco
2016.04 - 2020.09
Level 3 National Extended Diploma
Bromley College
Level 3 National Extended Diploma
Bromley College