Jeta Owusu Ansah
Birmingham
Summary
Motivated and customer-focused professional with proven experience across hospitality and customer service. Skilled in delivering exceptional service in high pressure environments, adapting to customer needs, and maintaining strong attention to detail. Known for collaboration, problem-solving, and consistently meeting performance targets. Eager to contribute enthusiasm and skills to ensure customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Hospitality Team Member
M&J Recruitment
Leicester
01.2025 - 07.2025
- Delivered efficient and friendly service across various hospitality roles.
- Ensured consistent standards of cleanliness and food safety.
- Supported team operations during high-volume events and peak periods.
- Adapted quickly to new tasks and venue requirements.
- Arranged special requests from customers promptly, creating positive impressions.
- Monitored inventory levels and assisted in stock replenishment to support daily operational needs.
Customer Sales Representative
Montana Organisation
Leicester
07.2024 - 01.2025
- Achieved Top Sales Representative status within three weeks by exceeding sales targets.
- Trained and mentored interns, helping build long-term team capability.
- Adapted sales strategies to diverse customer profiles, improving customer retention.
- Strengthened resilience by handling rejection and converting challenges into sales opportunities.
- Set up appointments with potential and current customers to discuss new products and services.
- Assisted customers in identifying their needs and provided tailored product recommendations.
- Cultivated strong relationships with customers to enhance loyalty.
Barista assistant
Pertemps Hospitality
Birmingham
03.2023 - 08.2024
- Balanced multiple orders under pressure, ensuring minimal wait times and maintaining a positive customer experience.
- Supported team performance by coordinating with colleagues during busy periods to meet service demands.
- Maintained cleanliness and organisation of coffee station and seating areas.
- Operated coffee machines and equipment ensuring proper usage and maintenance.
- Introduced new team members to menu knowledge, service routines, and health & safety standards.
- Upheld high hygiene standards and kept equipment fully operational, reducing service interruptions.
- (Part-time)
Front of House Team Member
Amadeus
Birmingham
12.2021 - 03.2023
- Delivered excellent customer service as cashier, bartender, and waitress in high-volume environment.
- Upsold menu items to reduce waste and increase profits.
- Processed 100+ customer transactions per shift, reconciling tills with 100% accuracy.
- Enforced licensing laws, including refusing service to intoxicated customers ('Challenge 25').
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Level 3 Engineering - Engineering
Aston Engineering Sixth Form
Birmingham 01.2021 - 01.2023
8 GCSEs - Grades 4–9 including Maths & English
Erdington Academy
Birmingham 01.2016 - 01.2021
Skills
- Excellent customer service and communication skills
- Strong teamwork and collaboration
- High attention to detail and commitment to cleanliness
- Fluent in English and Italian
- Proficient in MS Word, Excel, and general IT applications
- Knowledge of food safety standards and COSHH regulations
- Problem-solving and conflict resolution abilities
- Multitasking efficiency
Languages
Italian
Native
Timeline
Hospitality Team Member
M&J Recruitment
01.2025 - 07.2025
Customer Sales Representative
Montana Organisation
07.2024 - 01.2025
Barista assistant
Pertemps Hospitality
03.2023 - 08.2024
Front of House Team Member
Amadeus
12.2021 - 03.2023
Level 3 Engineering - Engineering
Aston Engineering Sixth Form
01.2021 - 01.2023
8 GCSEs - Grades 4–9 including Maths & English
Erdington Academy
01.2016 - 01.2021