ADEBOBOLA ADEBAYO ADEKUNLE
Summary
I am a passionate and diligent person with good experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Factory Production Worker
Calbee Group UK
07.2024 - Current
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
Customer Service Officer
Unity Bank plc
08.2022 - 12.2023
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Provided exceptional support during high call volume periods, maintaining a calm demeanor and professional attitude throughout each interaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Administrative Coordinator
Pounded Yam and Co
12.2018 - 07.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Teacher
Onaolapo memorial middle school
12.2017 - 10.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Master of Arts - International Relations and Security Studies
University of Bradford
Bradford 04-2025
Bachelor of Education - Guidance and counseling
Adekunle Ajasin University
Ondo State, Nigeria 01.2017
Skills
- Relationship building
- Critical thinking
- Collaborative learning
- Documentation and recordkeeping
- Digital literacy
- MS office
- Research and analysis
- Safety procedures
Timeline
Factory Production Worker
Calbee Group UK
07.2024 - Current
Customer Service Officer
Unity Bank plc
08.2022 - 12.2023
Administrative Coordinator
Pounded Yam and Co
12.2018 - 07.2022
Teacher
Onaolapo memorial middle school
12.2017 - 10.2018
Master of Arts - International Relations and Security Studies
University of Bradford
Bachelor of Education - Guidance and counseling
Adekunle Ajasin University
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