JESSLYN JIAWEN YEO

An energetic professional with over 2 years of experience in retail management, customer service, and digital marketing. Skilled at leading teams, streamlining operations, and boosting revenue in fast-paced settings. Fluent in English and Mandarin, combining cultural understanding with creative problem-solving to increase brand visibility and customer satisfaction.

• Leadership & Team Management
• Bilingual Communication (English & Mandarin)
• Social Media Marketing & Video Production
• Customer Relationship Management (CRM)
• Enhanced customer service by training staff in effective communication and problem solving.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.

As a Cashier, I consistently delivered outstanding customer service by addressing inquiries, processing transactions, and resolving concerns with professionalism and efficiency. My responsibilities included restocking shelves to uphold store presentation, handling over 50 daily payments using POS systems, and collaborating with colleagues to streamline workflows. I consistently delivered a welcoming experience by assisting customers with special requests, packaging purchases securely, and maintaining a cheerful smile, which contributed to my positive feedback and repeat clients. This role enhanced my multitasking skills, communication abilities, and strengthened my adaptability in dynamic retail environments.

• Kept up-to-date with store promotions to provide accurate information to customers.
• Used Point of Sale system efficiently, speeding up transactions.
• Managed queue effectively during peak hours for seamless checkout process.
• Maintained clean and organised workspace to ensure efficient service.