Jessie Kwong Hau Lin
Leigh,United Kingdom
Summary
Experienced logistics and inventory control specialist with a strong background in supporting retail operations and handling e-commerce orders. Proficient in order management, managing I/E shipments and documentation, stock take arrangement, and cost negotiating. Demonstrated ability to improve and set up workflows to support daily operations. Skilled in using Outlook, SAP, DMS, Microsoft Office Suite, and bar code scanning for efficient order processing and shipment tracking. Adept at maintaining record-keeping accuracy, stock forecasting, shipping handling, supply chain management, customer relations, warehousing knowledge, shipping and receiving. Self-motivated professional committed to optimising operational efficiency and enhancing customer satisfaction.
Overview
33
33
years of professional experience
2011
2011
years of post-secondary education
Work History
Supplies Co-ordinator
Ramsay Health Care UK Operations Ltd.
, United Kingdom
07.2024 - 12.2024
- Administration support to Store Department
- Co-ordinate with internal & external customers
- Receipt stock in a timely and accurate manner
- Post Goods Receipt in SAP system
- Organize and arrange distribution of the goods
- Maintain a clean and organized supplies store
- Reported delivery discrepancies for missing and damaged goods.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
- Filed accurate paperwork for up-to-date records
- Facilitated periodic inventory audits and physical counts to proactively address discrepancies.
- Received, unpacked and sorted high-volume deliveries.
Payroll Assistant
Proman Supply Chain Limited
, United Kingdom
11.2022 - 08.2023
- Updated system changes such as personal details or tax codes promptly, reflecting current status accurately.
- Provided administrative support to Payroll department.
- Sending candidate payslips through payroll system
- Import new starters and holidays pay on the system using excel
- Answer help desk queries
- Issue invoice to customer
- Archive and scan documents and import to system
- Input court orders on system and update court orders record file
Logistics & Operation Support
Green Marketing Limited
, Hong Kong
12.2018 - 12.2021
- Set up the logistics & orders processes
- Handle customer enquiries, orders, shipments & delivery
- Provide service to internal & external customers
- Monitor daily operation & delivery arrangement
- Follow-up orders in e-commerce system
- Co-ordinate with supplier & factory
- Logistics planning
- Handle I/E shipments & customs declaration
- Price negotiation with vendors
- Handle customs declaration
- Negotiating the services of 3rd party logistics agents and freight forwarders
- Inventory Control
- Administration support
- Warehouse management
- Stock take arrangement
- Product research
- Exhibition & event organizer
- Responsible for weekly & monthly report
- Assist new project development
- Environmental Product
Logistics & Licensing Manager
Swire Motors – International Automobiles Ltd.
, Hong Kong
01.2018 - 11.2018
- Set up the logistics & orders processes
- Design new process & procedure in DMS
- Warehouse & inventory management
- Lead the logistics, licensing and driver team for daily operation
- Logistics planning & shipments follow-up
- Handle I/E shipments
- Co-ordinate with Italy and Sweden supplier
- Reduce overall operational cost planning
- Ensuring that all set targets are achieved
- Managing supplier delivery performance
- Stock take arrangement & inventory control
- Budget & Forecasts planning
- Assist new project development
- Negotiating the services of 3rd party logistics, forwarder and shipping agents
- First Registration Tax application with Customs & Excise Dept
- Making sure that project deadlines are met
- Negotiating pricing with local carriers
- Cost management and reporting
- Establishing effective workflow for inbound & outbound logistics and insurance claim
- Provide service to internal & external client
- Ad hoc support to project development team
- Passenger car and Commercial Vehicle
Senior Executive – Vehicle Logistics
Mercedes-Benz Hong Kong Ltd.
, Hong Kong
08.2010 - 02.2011
- Set up & improve procedure in SAP
- Lead the logistics team for daily operation
- Co-ordinate with headquarter in Germany
- Logistics planning & shipments follow-up
- Liaison with HK Regional Distributors
- Handle import and export shipments
- Budget & Forecasts planning
- Provide customer service to internal & external clients
- Establishing effective workflow for inbound & outbound logistics and insurance claim
- Warehouse & inventory management
- Negotiating the services of 3rd party logistics agents and shipping agents
- License application with Customs & Excise
- Insurance claim handling
- Logistics arrangement for event and exhibitions
- Stock take arrangement
- Provide coaching and training to the team
- Price negotiation with vendors
- Passenger car and Commercial Vehicle
Senior Logistics Officer
Volkswagen Hong Kong Ltd.
, Hong Kong
04.2008 - 06.2009
- Handle daily logistics operation
- Set up logistics procedure in system
- First Registration Tax application with Government Customs & Excise Dept
- Handle import and export shipments
- Co-ordinate with headquarter in Beijing
- Orders & shipments follow-up
- Monitor vehicles production & shipment planning
- Negotiating the services of 3rd party logistics agents
- Responsible for weekly & monthly reports
- Implement cost reduction plan
- Passenger car and Commercial Vehicle
Senior Executive-Order Management
Mercedes-Benz China Ltd.
Beijing
04.2005 - 05.2006
- Set up ordering & logistics process for daily operation in Beijing China
- Set up workflow in SAP system
- Co-ordinate with Daimler Chrysler headquarter
- Production & shipment planning
- Monthly Reporting
- Co-ordinate with China Regional Distributors
- Orders management in SAP system
- Warehouse management
- Credit control – L/C documentations
- Logistics support for events and exhibitions
- Provide coaching and training to the team
- Monitor vehicles production
- Sales Forecast planning
- Passenger car and Commercial Vehicle
Logistics Executive – Vehicle Logistics
Mercedes-Benz Hong Kong Ltd.
, Hong Kong
04.2002 - 03.2005
- Company Overview: Passenger car and Commercial Vehicle
- Establishing effective workflow for inbound & outbound logistics and insurance claim
- Set up Logistics workflow in SAP system
- Lead the logistics team for daily operation
- Follow-up shipments and delivery for event and exhibitions
- Co-ordinate with headquarter in Germany
- Logistics planning & shipments follow-up
- Co-ordinate with HK Regional Distributor
- Manage import and export shipments
- Provide customer service to internal & external clients
- Negotiating the services of 3rd party logistics agents
- License application with Customs & Excise
- Warehouse management
- Passenger car and Commercial Vehicle
Product Sales Supervisor
Volvo Bus Asia Pacific Ltd.
, Hong Kong
12.1991 - 05.2001
- Order management
- Production Planning
- Liaison with Volvo HQ in Sweden and dealing with major customers KMB, Citybus & NWFB
- Assist the Vice President for prepare the forecast and budget
- Logistics planning & shipments follow-up
- Credit control, billing & L/C follow-up
- Prepare and submit documents for tenders
- Administration support
- License application with Customs & Excise
- Warranty & Insurance Claims
- Bus & Coach, Spare Parts
- (Promoted from Parts Administrator)
Education
Bachelor Degree - Business Studies
University of Greenwich
Diploma - Logistics Management
The H.K. University of Science and Technology
Diploma - Business Management
The H.K. Polytechnic University & The HKMA
Skills
- Logistics & inventory control
- Support retail operations
- Handle e-commerce orders
- Order processing
- Manage I/E shipments and documentations
- Stock take arrangement
- Cost negotiating
- Improve and set up workflow to support daily operation
- Input Orders and shipment details in SAP system
- Microsoft Office Suite
- Warehousing knowledge
- Supply chain management
- Record keeping accuracy
- Bar code scanning
Personal Information
- Place of birth: Hong Kong
- Gender: Female
Custom
03/01/25
Timeline
Supplies Co-ordinator
Ramsay Health Care UK Operations Ltd.
07.2024 - 12.2024
Payroll Assistant
Proman Supply Chain Limited
11.2022 - 08.2023
Logistics & Operation Support
Green Marketing Limited
12.2018 - 12.2021
Logistics & Licensing Manager
Swire Motors – International Automobiles Ltd.
01.2018 - 11.2018
Senior Executive – Vehicle Logistics
Mercedes-Benz Hong Kong Ltd.
08.2010 - 02.2011
Senior Logistics Officer
Volkswagen Hong Kong Ltd.
04.2008 - 06.2009
Senior Executive-Order Management
Mercedes-Benz China Ltd.
04.2005 - 05.2006
Logistics Executive – Vehicle Logistics
Mercedes-Benz Hong Kong Ltd.
04.2002 - 03.2005
Product Sales Supervisor
Volvo Bus Asia Pacific Ltd.
12.1991 - 05.2001
Diploma - Logistics Management
The H.K. University of Science and Technology
Diploma - Business Management
The H.K. Polytechnic University & The HKMA
Bachelor Degree - Business Studies
University of Greenwich
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