Jessie Swalwell

• Developed party schedule and daily plans, coordinating events and training staff to ensure consistent guest experiences, using administrative skills to book and take payment for parties.
• Ensured compliance with cleanliness and hygiene protocols to promote a safe environment.
• Delivered excellent customer service to parents and children, enhancing overall satisfaction.
• Supported operations across reception, café, and party services, ensuring smooth workflow and collaboration.
• Supervised operations temporarily, resolved complaints, and managed opening and closing duties as a keyholder.

• Executed scripts and poses during meet and greets, recognising hand signals to support colleagues in costume.
• Maintained attraction safety and cleanliness by adhering to safety checks, policies, and procedures.
• Facilitated team communication via radio calls, mastering codes and effectively addressing customer complaints.

• Greet clients, prepare drinks, take payments, and issue required documents.
• Coordinate counsellor room allocations, including assigning free rooms for sessions.
• Open and close centre daily, checking safety, security, and safe access.

• Collaborated with team and external professionals across all rooms to provide tailored care for children aged 8 months to 4 years.
• Planned activities and maintained individual progress records to address caregiving needs and support child development.
• Established strong relationships with families to improve communication, support children's needs, and ensure comprehensive handovers.

• Served customers courteously while maintaining accurate cash handling and respectful service standards.
• Prepared meals quickly during busy periods to support fast food demand.
• Followed food safety and hygiene procedures to maintain required compliance standards.

• Supported children aged 3 and 4 in preparation for school, fostering independence in care needs such as using cutlery and toileting.
• Provided care and support for families and children from deprived areas, addressing their specific needs for additional assistance.
• Trained apprentices and delegated tasks to staff, ensuring fair workload management while maintaining organised files.

• Supported 14 and 15 year olds during daily teaching assistant duties such as developing lesson and activity resources to improve learning experiences for students, marking student work per school policy, adding constructive feedback for progress.
• Assisted care routines for students, supporting well-being during school hours.
• Provided medical attention and assisted with physio programmes for students and used a 1:1 eyes-on approach for an epileptic pupil; carrying medication.
• Supervised students in classrooms, corridors, canteens, playgrounds, gyms, and on trips.
• Attended teacher-parent conferences on student progress and learning concerns.

• Supported classes from ages 4 to 21 across school days.
  Created lesson resources and produced KS3 home-learning workbooks.
• Provided 3-day residential care with full-time supervision and support.
• Delivered after-school clubs, dance festival shows, and evening ball support.

• Utilised Christmas break to plan for upcoming apprenticeship

• Supported children with mealtimes, nappy changes, and play routines daily.
• Planned exciting learning activities aligned with EYFS expectations for children.
• Worked with families and professionals to deliver high-quality care for children.
• Spotted children falling below expected age range for learning difficulties.
• Cleaned premises and locked up the building every evening thoroughly.

• Established trusting relationships with children, building strong bonds through effective communication.
• Applied understanding of early years foundation stage framework in daily activities.
• Provided basic care needs such as feeding, dressing, changing nappies for infants.

Left school and studied childcare at college whilst gaining work experience with 3 short retail roles. During these roles I carried out:

• Cleaned work areas and equipment to maintain faultless hygiene standards daily.
• Practised friendly, respectful service and helped wherever needed during shifts.
• Learned new tasks quickly and applied skills to daily duties efficiently.