Jessie Rose Palmer
Bexhill-On-Sea
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Driven professional with knack for organisation and problem-solving, excelling in managing schedules and coordinating tasks. Demonstrates strong communication skills and proficiency in Microsoft Office. Capable of streamlining administrative processes to improve operational efficiency and support team objectives.
Skilled in teaching special needs individuals throughout all age ranges, providing compassionate care and understanding in various circumstances.
Overview
11
11
years of professional experience
Work history
Hire Desk Administrator / Finance controller
ND Brown Ltd
Borough Green, Kent
2024.11 - Current
- Facilitated maintenance schedules for in-house and mobile technicians to ensure consistent service delivery.
- Oversaw organisation of compliance documents to ensure seamless access for customers. Coordinated access arrangements to systems, enhancing customer experience. Managed compliance documentation effectively to align with organisational standards.
- Oversaw invoicing processes, ensuring accuracy and compliance. Managed recharging protocols and established effective damage pricing agreements. Developed strategic hire pricing structures to enhance profitability.
- Facilitated agreements on costs, bookings, and labour rates with third-party suppliers to maintain collaborative relationships and streamline project execution.
- Organised drivers’ schedules to ensure timely collection, exchange, and delivery of vehicles for enhanced operational efficiency.
- Facilitated workshop bookings for technicians and external customers to improve service delivery and client engagement.
Service Administrator
Channel Commercial PLC
Sevenoaks, Kent
2019.01 - 2023.01
- Handled incoming calls to provide accurate information and facilitate bookings, ensuring customer satisfaction.
- Coordinate breakdowns and recovery efforts to enhance customer satisfaction through effective communication with Dafaid.
- Facilitated creation and reminders of bookings to enhance client experience and satisfaction.
- Organised fleet schedules for servicing, routine inspections, and MOT bookings to ensure compliance and operational efficiency.
- Oversaw implementation of dafcheck, dafaid, Kerridge, and Excel for enhanced data accuracy. Coordinated scheduling through Time-Centre to optimise project timelines. Led initiatives to improve software usage across teams, increasing operational efficiency.
- Oversaw invoicing procedures to optimise cash flow and reduce delays. Streamlined refund and warranty claim processes to improve customer service quality. Directed team efforts in resolving billing discrepancies and warranty issues.
- Oversaw payroll management for overtime queries to ensure accuracy. Conducted thorough calculations of hourly premium and overtime rates to maintain compliance. Facilitated resolution of payroll issues to enhance employee satisfaction.
- Review company purchase ledger accounts to maintain integrity and streamline expense processing.
- Facilitated loan vehicle collection and delivery to enhance customer experience and satisfaction.
- Facilitated training for new administrative staff to ensure effective integration and skill development.
NHS Lead Administrator
Chelsfield Park Hospital
Chelsfield, Kent
2017.01 - 2019.01
- Streamline processes for incoming NHS referrals to enhance hospital efficiency.
- Oversaw confirmation of surgeries and treatments, enhancing patient satisfaction through effective appointment management. Streamlined appointment processes, resulting in improved operational efficiency. Coordinated with medical teams to ensure alignment on patient treatment plans.
- Coordinate paperwork availability to facilitate seamless operations within theatres and wards.
- Administer NHS files on site to ensure accurate management and accessibility.
- Managed appointment scheduling to enhance patient flow. Oversaw home visit logistics to ensure comprehensive care delivery. Supervised surgery list preparations to align with operational goals. Directed theatre scheduling to maximise efficiency and resource use.
- Liaised with general practitioners to ensure accurate information exchange for optimal patient management.
- Conduct pre-operative assessments, including blood tests and imaging, to enhance patient outcomes and surgical readiness.
Medical Secretary
Bank House Surgery
Orpington, Kent
2016.01 - 2017.01
- Assisted in scheduling and reorganising appointments. Supported team members in managing calendar bookings. Facilitated communication regarding appointment changes.
- Demonstrated compassion and employed calming techniques to effectively address diverse caller needs.
- Assisted in requesting prescriptions. Facilitated referrals to appropriate services. Filtered patients for relevant services.
- Assisted with scanning documents and filling forms. Supported faxing communications to ensure timely information exchange. Organised files to maintain an orderly system.
- Facilitated training sessions for new staff to enhance team knowledge and performance.
- Maintained patient confidentiality in all interactions. Supported collaboration with partner hospitals to enhance services. Assisted in ensuring compliance with privacy regulations.
- Utilised EMIS, Docman 10, and e-RS to support efficient patient management. Assisted in processing NHS referrals through e-RS system. Helped teams navigate EMIS and Docman 10 functionalities.
- Facilitated client bookings to ensure seamless travel arrangements.
Service Administrator
Stephen James
Sidcup, Kent
2015.01 - 2016.01
- Create detailed cost breakdowns to facilitate informed financial decision-making.
- Provide prompt and courteous responses to callers to enhance overall customer experience.
- Facilitated diary organisation to enhance efficiency and ensure timely appointments.
- Submit warranty claims to ensure resolution of customer issues and satisfaction.
- Attained monthly inbound and outbound call targets to enhance communication efficiency and customer engagement.
- Facilitated loan vehicle collection and delivery to enhance operational efficiency and customer satisfaction.
- Drive sales of additional products to enhance customer experience and meet evolving needs.
Education
GCSE - English Language
Bullers Wood
LondonGCSE - English Literature
GCSE - Mathematics
GCSE - Religious Education
GCSE - Art
GCSE - History
GCSE - German
GCSE - Physical Education
GCSE - Biology
GCSE - Physical Education Sports Leader
GCSE - ICT
A-Level - Cambridge Computer Technical
A-Level - Art
A-Level - Design
Skills
- Flexibility in task handling
- Calendar scheduling
- Efficient organisation
- Trust building
- Prioritisation capabilities
- Influential communication
- Proactive attitude
- Innovation and creativity
- Time optimisation
Timeline
Hire Desk Administrator / Finance controller
ND Brown Ltd
2024.11 - Current
Service Administrator
Channel Commercial PLC
2019.01 - 2023.01
NHS Lead Administrator
Chelsfield Park Hospital
2017.01 - 2019.01
Medical Secretary
Bank House Surgery
2016.01 - 2017.01
Service Administrator
Stephen James
2015.01 - 2016.01
GCSE - English Literature
GCSE - Mathematics
GCSE - Religious Education
GCSE - Art
GCSE - History
GCSE - German
GCSE - Physical Education
GCSE - Biology
GCSE - Physical Education Sports Leader
GCSE - ICT
A-Level - Cambridge Computer Technical
A-Level - Art
A-Level - Design
GCSE - English Language
Bullers Wood