Jessie Gisby
Summary
I am a hard-working and determined individual that is always looking to challenge and to better myself. I thrive during busy environments and I am always eager to produce the best possible standards I can. I work well in team environments as well as using my own initiative. I work well under pressure and am able to adhere to strict deadlines.
I am highly organised, reliable and a quick learner with excellent attention to detail. I am confident in communicating with people from all backgrounds, managing multiple priorities and maintaining accuracy under pressure.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work history
Contact Management Centre Officer
Hampshire Constabulary
Portsmouth, Hampshire
2023.10 - 2026.09
- Gathered critical and sensitive information from callers to support decision making and resource deployment.
- Handled high volumes of emergency and non emergency calls, remaining calm and professional under pressure.
- Assessed incidents quickly and accurately to determine the appropriate police response.
- Maintained strict confidentiality and complied with data protection policies.
- Ensured public safety by assessing situations and making timely decisions.
Bank Ward Clerk
Queen Alexandra Hospital
Portsmouth, Hampshire
2022.07 - 2023.09
- Supported general wards with daily administrative services across shifts.
- Updated complete admissions and arranged discharges accurately throughout each shift.
- Maintained real-time bed status by updating in-house systems during shifts.
- Supported patient flow by updating trust systems and booking transportation as requested.
- Assisted clinical staff by managing administrative tasks during busy periods.
- Welcomed patients and visitors by managing reception duties throughout the day.
Education
Emergency contact handler level 3 - Police
Hampshire Constabulary
Hampshire 2023.09 - 2025.01
GCSEs -
Purbrook Park School
Hampshire Skills
- PNC proficiency
- Informed decision-making
- Attention to detail
- Time management
- Multi-tasking
- Communication skills
- Conflict resolution
References
Hampshire and Isle of Wight Constabulary.
Line manager- Natalie Clasby-Monk
natalie.clasby-monk@hampshire.police.uk
Supervisor- James HAYES
james.hayes@hampshire.police.uk
Queen Alexandra Hospital
Business manager for urgent care- Rosie Telford
rosie.telford@porthosp.nhs.uk
Clinical site manager Juliana Garrido
juliana.garrido@nhs.net
Timeline
Contact Management Centre Officer
Hampshire Constabulary
2023.10 - 2026.09
Emergency contact handler level 3 - Police
Hampshire Constabulary
2023.09 - 2025.01
Bank Ward Clerk
Queen Alexandra Hospital
2022.07 - 2023.09
GCSEs -
Purbrook Park School