Jessie Bagao
Escalante,Philippines
Summary
Experienced Moderator and Supervisor on an online crypto platform, skilled at helping users with complaints, moderating content, and handling escalations and appeals. Active trader familiar with platform mechanics and user experience. I’ve trained and mentored team members, created moderation guidelines, and helped ensure platform rules are followed. Confident in communicating with users and resolving issues quickly.
Overview
1
1
year of professional experience
Work History
Moderator / Supervisor – Crypto Platform
Private Crypto Platform
Sagay City , Philippines
12.2024 - Current
- Handled user complaints, inquiries, and platform issues, reviewed and removed spam or fraudulent content, processed appeals, created moderation guidelines, and conducted live training sessions for team members while mentoring new moderators and ensuring community compliance.
Sales Merchandiser
Prince Hypermarket
Sagay City , Philippines
10.2024 - 12.2024
- Organized product displays and ensured shelves were well stocked and visually appealing, assisted with inventory management and stock replenishment to keep stores running smoothly
Education
Information Technology
State University Of Northern Negros
Sagay CitySkills
- Client relationship management
- Customer service
- Team leadership
- Customer satisfaction focus
- Content moderation
Languages
English
Advanced
C1
Timeline
Moderator / Supervisor – Crypto Platform
Private Crypto Platform
12.2024 - Current
Sales Merchandiser
Prince Hypermarket
10.2024 - 12.2024
Information Technology
State University Of Northern Negros