Jessie Adams
Cape Town
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Manageress
Belvedere Place Air B&B Tableview
Cape Town
2023.06 - 2026.01
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Welding Learnership
Swift Skills Academy
Cape Town
2019.05 - 2023.05
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
- Trained and mentored employees to improve team effectiveness and skills.
- Acquired strong knowledge of industry trends and process improvements to enhance team practices.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Collaborated with team members to achieve target results.
- Picked up additional tasks to aid team success.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Addressed customer concerns and escalated critical issues to supervisor for resolution.
- Enhanced working relationships by participating in team-building activities.
- Built and maintained courteous and effective working relationships.
Pupil Field Ranger
Cape Nature
Cape Town
2017.04 - 2019.04
- Conducted regular patrols of park grounds to monitor environmental conditions and visitor safety.
- Trained new rangers and volunteers in conservation practices and park operations.
- Enforced park regulations to protect natural resources and ensure visitor safety, issuing warnings and fines when required.
- Conducted wildlife surveys to monitor populations and assess habitat conditions.
- Participated in firefighting operations to learn how to respond during emergency situations.
- Identified diseased trees for removal to prevent spread and enhance safety in the area.
- Organised and led volunteer groups in conservation projects, such as tree planting and habitat restoration.
- Led educational tours for visitors, imparting knowledge on local ecosystems and conservation efforts.
- Prepared detailed reports on patrol activities, incidents, and wildlife observations.
- Maintained trails, signage, and facilities to enhance visitor experience and safety.
- Assisted in the management and maintenance of park facilities, including trails, picnic areas, and visitor centres.
- Provided informative talks and guided tours to educate visitors about local wildlife and conservation efforts.
- Coordinated events within the park, including nature walks, educational workshops, and conservation fundraisers.
- Conducted risk assessments for park activities and facilities to identify and mitigate potential hazards.
- Monitored wildlife populations, noting changes in behaviour or numbers, and reported findings to relevant authorities.
- Responded promptly to emergency situations, offering first aid and coordinating with emergency services when necessary.
- Patrolled designated natural areas to maintain safety and uphold conservation laws.
- Organised and participated in community clean-up events to maintain natural beauty and health of the environment.
- Utilised manual tools and chemicals to control weeds and undergrowth in regenerating forest stands.
- Facilitated workshops on wildlife conservation and environmental awareness for schools and community groups.
- Reviewed and updated emergency response plans regularly to address new challenges and ensure preparedness.
- Kept watch for forest fire detection and contributed to quick emergency response for identified concerns.
- Formulated and submitted firefighting reports to highlight activities and avoid future occurrences.
- Supervised seasonal staff and volunteers, providing training and guidance to ensure high standards of service.
- Managed controlled burns and other habitat restoration activities to promote biodiversity.
- Negotiated with external vendors for the provision of park services, such as catering and equipment hire.
- Analysed visitor feedback to identify areas for improvement and implement changes to enhance the park experience.
- Inspected areas to evaluate and find ideal sites for reforestation and restore biodiversity.
- Trained and managed forestry labourers and plant operators to comply with forestry procedures and laws.
- Advocated for environmental conservation through public speaking engagements and participation in community meetings.
- Collected environmental data for research and monitoring purposes, contributing to scientific studies.
- Liaised with local schools and community groups to promote environmental awareness and park activities.
- Stacked logs for shipment by lorry, train and waterway.
Retail Sales Entrepreneur
Builders Warehouse
Cape Town
2015.01 - 2017.03
- Provided expert advice on customer queries, utilising in-depth product knowledge to support informed purchasing decisions.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Resolved escalated complaints and concerns, determining effective solutions to enhance customer satisfaction.
- Designed eye-catching window displays that attracted increased customer footfall.
Education
Matric Grade 12Ac - Academic
Saxonsea High School
Atlantis, WC 2009 - 2014
Certificate of Higher Education - Academic
Saxonsea high School
Atlantis, WC 2010 - 2014
Skills
- Customer engagement
- Employee training
- Problem solving
- Planning and coordination
Languages
Afrikaans
First Language
English
Proficient
C2
Certification
Drivers License Code 08.
National Certificate Welding Application and Practice NQF Level 4
Certificate of Completion Manage Personal Finance.
certificate of Completion Informal Basic Computer Training Course.
Matric Certificate.
Interests
Reading, cooking and studying latest technology
Timeline
Hospitality Manageress
Belvedere Place Air B&B Tableview
2023.06 - 2026.01
Welding Learnership
Swift Skills Academy
2019.05 - 2023.05
Pupil Field Ranger
Cape Nature
2017.04 - 2019.04
Retail Sales Entrepreneur
Builders Warehouse
2015.01 - 2017.03
Matric Grade 12Ac - Academic
Saxonsea High School
2009 - 2014
Certificate of Higher Education - Academic
Saxonsea high School
2010 - 2014