Jessica Walsh Strachan

Itinerary Management:
Book flights, rail, accommodations, and car rentals via Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo

Policy Compliance: Ensure all bookings align with the client company’s specific travel policies.

Cost Optimisation: Source the most cost-effective and logical travel options without compromising on service.

Disaster Recovery:
Reroute travellers, rebook cancelled flights, and adjust hotel accommodations during flight disruptions or emergencies.

Documentation: Manage travel profiles, process electronic tickets, and assist with visa and passport requirements

Itinerary Management:
Book flights, rail, accommodations, and car rentals via Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo

Policy Compliance: Ensure all bookings align with the client company’s specific travel policies.

Cost Optimisation: Source the most cost-effective and logical travel options without compromising on service.

Disaster Recovery:
Reroute travellers, rebook cancelled flights, and adjust hotel accommodations during flight disruptions or emergencies.

Documentation: Manage travel profiles, process electronic tickets, and assist with visa and passport requirements

Industry Knowledge:
Deep understanding of special fares, airline routes, and corporate travel trends.

Tech Proficiency: Fluency in GDS booking systems and travel management software.

Customer Service: High-level communication skills to deliver a "high-touch" service.

Problem Solving: Ability to work quickly and calmly under pressure when faced with unexpected itinerary changes

Maintained an up-to-date knowledge of fashion trends, designers, and industry events through continuous research.

Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.

Resolved customer complaints with professionalism for positive outcomes.

Responded promptly to customer email and phone communications.