Jessica Yip
Mansfield Woodhouse
Summary
A bilingual professional fluent in English and Cantonese, offering expertise in translation and interpretation services. Demonstrates a strong commitment to unbiased client support and strict confidentiality practices, with extensive experience in NHS administrative support and IT systems. Known for effective communication, organisation, and excellence in customer service, with a keen eye for detail-oriented problem solving. Dedicated to maintaining confidentiality and data security while striving for continuous improvement in customer service delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work history
HR Resourcing Advisor / Voluntary Interpreter
Nottingham University Hospitals NHS Trust
2023.03 - 2026.05
- Assist in providing efficient HR and recruitment support to managers, consultants, medical staff, and prospective candidates.
- Advise managers on recruitment processes and vacancy approvals through the Trac recruitment system.
- Create job advertisements, coordinate interviews, and conduct pre-employment checks.
- Manage honorary contracts, letters of authority, and clinical attachment applications.
- Conduct right to work, DBS, occupational health, overseas police, and reference checks.
- Develop working relationships with managers and stakeholders across departments.
- Participate in recruitment events, open days, and careers fairs.
- Provide voluntary Cantonese and English interpretation for patients during hospital appointments.
- Support ergonomic training administration during staff absence.
Training Administrator
Nottinghamshire Healthcare NHS Foundation Trust
2022.04 - 2023.03
- Assisted in maintaining training records and responding to staff training enquiries.
- Coordinated training bookings and managed cancellations and updates.
- Provided administrative support and reception duties for department operations.
Clerical Officer / Voluntary Interpreter
King's Mill Hospital
2013.07 - 2022.03
- Assisted patients, visitors, doctors, and consultants in face-to-face interactions and via telephone.
- Provided interpretation in Cantonese and English during appointments.
- Maintained patient records confidentially using NHS systems.
- Organised appointments, referrals, and departmental administration tasks.
- Enhanced processes for patient confidentiality and contributed to the implementation of a staff job rotation scheme.
Administrator & Activity Coordinator
Morton Grange Nursing Home
Alfreton, Derbyshire
2011.09 - 2012.12
- Provided administration support through organisation of resident activities within home.
- Assisted in coordinating events and activities for residents.
- Facilitated engagement of residents in planned recreational activities.
Voluntary Secretary / Acting Chairman
Chesterfield Chinese Association
2011.06 - 2012.06
- Coordinated Chinese New Year celebrations and community events.
- Supported hosting and presenting events attended by local dignitaries including Chesterfield's mayor.
- Facilitated interpretation between Cantonese and English for Chinese community.
Receptionist
LHC Solicitors
Chesterfield, Derbyshire
2008.03 - 2011.06
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Assisted with administrative tasks, improving overall functionality of the office.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Beauty Therapist / Manager
Natural Beauty & Skincare
Chesterfield, Derbyshire
2003.09 - 2008.03
- Promoted healthy skin habits through educational consultations.
- Collaborated with team members to organise successful promotional events.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Improved client satisfaction by delivering personalised facial treatments.
Education
OCR NVQ Level 2 - Administration
Chesterfield College
2001.04 -
Mental Health Awareness Level 2 QCF -
Stevenson College
The Yuen Yuen Institute No.1 Secondary School
Hong KongSkills
- Bilingual in English and Cantonese
- Translation and interpretation services
- Unbiased client support
- Strict confidentiality practices
- NHS administrative support
- Expertise in NHS IT systems
- Effective communication and organization
- Confidentiality and data security
- Excellence in customer service
- Detail-oriented problem solving
Certification
- Full Clean UK Driving Licence
- NAPA Activity Worker Level 2 Award
- Client Care / Reception Level 2 – National Open College Network
- Successfully managed and operated a self-employed business for several years
- Recognised for improving office procedures and operational efficiency
- Student of the Year 2003 – Chesterfield College
REFERENCES
Available upon request.
Timeline
HR Resourcing Advisor / Voluntary Interpreter
Nottingham University Hospitals NHS Trust
2023.03 - 2026.05
Training Administrator
Nottinghamshire Healthcare NHS Foundation Trust
2022.04 - 2023.03
Clerical Officer / Voluntary Interpreter
King's Mill Hospital
2013.07 - 2022.03
Administrator & Activity Coordinator
Morton Grange Nursing Home
2011.09 - 2012.12
Voluntary Secretary / Acting Chairman
Chesterfield Chinese Association
2011.06 - 2012.06
Receptionist
LHC Solicitors
2008.03 - 2011.06
Beauty Therapist / Manager
Natural Beauty & Skincare
2003.09 - 2008.03
OCR NVQ Level 2 - Administration
Chesterfield College
2001.04 -
Mental Health Awareness Level 2 QCF -
Stevenson College
The Yuen Yuen Institute No.1 Secondary School