Jessica Wynne
Manchester,Cheshire
Summary
Enthusiastic employee dedicated to delivering positive customer experiences. Collaborates and communicates well for excellent team performance and morale. Committed to quality standards for exceptional satisfaction ratings.
Dedicated employee with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Mortgage advisor
Complete 2 Financial Solutions
Sale, Trafford
01.2025 - Current
- Negotiated favourable deals with lenders, enhancing client satisfaction and loyalty.
- Streamlined communication among lenders, solicitors, and estate agents to facilitate transactions.
- Reduced application processing time through effective document management strategies.
- Managed high-volume caseloads while ensuring meticulous attention to detail.
- Produced accurate documentation promptly, minimising delays in lending processes.
- Provided clear and concise mortgage advice, improving overall customer experience.
- Ensured compliance with regulatory standards throughout all procedures.
- Organised client meetings, prepared agendas, and recorded minutes accurately.
Bartender
Marstons brewery
Manchester, Cheshire
12.2023 - Current
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained bar stocks, replenishing daily as necessary.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Estate agent
Waterhouse Estate Agents LTD
Old Trafford, Trafford
05.2025 - 09.2025
- Scheduled and conducted property viewings for potential tenants , highlighting unique features to attract potential buyers and renters , resulting in successful tenancy agreements and property sales.
- Resolved landlord-tenant disputes calmly, maintaining professional relationships.
- Educated first-time homebuyers on mortgage options for informed financial decisions.
- Conducted property valuations, ensuring realistic pricing for potential sellers.
- Enhanced client understanding of buying processes through clear communication.
- Maintained accurate records of buyer interactions for transparency.
- Fostered strong client relationships to drive repeat business and referrals.
- Drafted compelling property descriptions to enhance online listings.
- Handled all administrative tasks related to parties such as booking confirmations, invoicing and follow-ups with clients post-event.
Team member
Lane 7 HR LTD
Altrincham, Trafford
06.2024 - 02.2025
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Resolved customer complaints swiftly to maintain strong relationships.
- Supported serving staff through efficient beverage preparation.
- Demonstrated knowledge of drink recipes to enhance customer experience.
- Maintained cleanliness and organisation of bar area for optimal hygiene.
- Managed stock levels effectively, preventing shortages during peak hours.
- Greeted customers warmly and reduced wait times proactively.
- Advised customers on menu options, addressing allergy concerns.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created and served a range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Inspected customer identification to verify age against legal standards.
- Collected, washed and put away glassware between guests.
- Completed end-of-day cleanup to reset bar for next day.
Customer Service Advisor
Conveyancing Direct
Manchester , Cheshire
03.2023 - 08.2023
- Offered detailed advice on service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Kept abreast with latest product developments to inform customers.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
- Recorded and processed customer data accurately.
- Registered and updated accurate customer information on database.
Crew Member
Edge Restaurants NW Ltd
Altrincham , Cheshire
10.2022 - 02.2023
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
- Accommodated guests with food allergies or intolerances.
- Delivered fast, accurate service for positive customer experience.
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Processed high volume of customer orders daily using Point Of Sale (POS) software.
- Maintained smart and tidy appearance by complying with corporate dress code.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Drove team success by completing allocated tasks quickly and accurately.
- Operated ovens, fryers and stoves safely.
- Cleaned and stored hand-held tools appropriately, prolonging working life.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
Education
GCSEs - GCSEs
Blessed Thomas Holford Catholic College
Altrincham, Cheshire 09.2017 - 07.2022
A-Levels - Beauty Therapy Level 2
White Rose College
Manchester, Cheshire 09.2022 - Current
Skills
- Customer service
- Customer relations
- Continuous Professional Development (CPD)
- Customer complaint handling
- Team player
- Security procedures
- Order accuracy
- Product knowledge
- Customer experience
- Customer care
- Microsoft Office Suite
Timeline
Estate agent
Waterhouse Estate Agents LTD
05.2025 - 09.2025
Mortgage advisor
Complete 2 Financial Solutions
01.2025 - Current
Team member
Lane 7 HR LTD
06.2024 - 02.2025
Bartender
Marstons brewery
12.2023 - Current
Customer Service Advisor
Conveyancing Direct
03.2023 - 08.2023
Crew Member
Edge Restaurants NW Ltd
10.2022 - 02.2023
A-Levels - Beauty Therapy Level 2
White Rose College
09.2022 - Current
GCSEs - GCSEs
Blessed Thomas Holford Catholic College
09.2017 - 07.2022