Jessica Webb
Salford,England
Summary
A dedicated hospitality professional with over 10 years of experience in customer-facing roles, including supervisory and managerial positions. Skilled in team leadership, staff management, and day-to-day operations, with a proven ability to coordinate shifts, make effective decisions under pressure, and resolve challenges calmly. Experienced in recruitment, interviewing, training, and onboarding, with a focus on building motivated and engaged teams. Passionate about creating positive customer experiences, building strong relationships, and maintaining high service standards. I thrive in people-focused environments where I can support others, solve problems, and contribute to a friendly, well-run team.
Overview
10
10
years of professional experience
1
1
Certification
Work history
General Manager
Derwent Walker Restaurant & Cocktail Bar
Keswick , Lake District
2025.01 - Current
- Oversee daily operations, ensuring smooth, efficient running of the business
- Lead and manage a team, including recruitment, onboarding, training, and performance management
- Drive sales growth and improve profit margins through effective strategies
- Ensure high standards of customer service and resolve operational issues promptly
- Manage staff rotas, stock, and supplier relationships
- Build and maintain partnerships with external companies, collaborating on menus and initiatives for mutual growth
Recruitment Administrator
Surety Hospitality Transformation
Manchester
2026.02 - Current
- Fostered positive candidate experience throughout recruitment process with clear, polite communication.
- Monitored application processes closely, identifying areas requiring improvement or adjustment.
- Collaborated with HR team to ensure efficient onboarding of new hires.
- Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
- Assisted in interview scheduling, facilitating timely meetings between hiring managers and applicants.
- Briefed candidates about responsibilities, salary and job benefits.
Cocktail bartender
Sexy Fish Manchester
Manchester
2023.09 - 2024.11
- Cultivated relationships with regular customers through friendly interactions whilst serving drinks.
- Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
- Facilitated outstanding guest service experiences in high-volume settings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cocktail bartender
The Alchemist
Salford quays , Greater Manchester
2021.07 - 2023.06
- Completed an intensive 3-week training programme, including examination, to qualify as a certified bartender
- Prepared cocktails for a high-volume restaurant, often working solo on the service bar
- Maintained high standards of quality, speed, and efficiency under pressure
- Collaborated closely with team members to ensure smooth service and excellent guest experience
- Developed strong multitasking, time management, and customer service skills in a fast-paced environment
- Trained as a barista, including latte art and coffee preparation
Sales Assistant
Monsoon & Accessorize
Manchester, Greater Manchester
2016.01 - 2021.02
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Improved customer service by efficiently handling queries and complaints.
- Offered personalised shopping advice to enhance customer experiences.
- Operated cash registers with accuracy and processed cash and card transactions.
SEND Teaching Assistant
Teaching Personnel
Manchester , Greater Manchester
2020.01 - 2020.03
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided additional support to students with special educational needs, ensuring inclusivity.
Education
Bachelor of Science - Psychology
Manchester Metropolitan University
Manchester 09/2017 - 09/2019
A-Levels -
Pendleton College
Salford 09/2016 - 09/2018
Skills
Leadership & Management: Team leadership, staff training & development, recruitment & onboarding, performance management, coaching & mentoring
Operations & Business: Operations management, shift coordination, stock control, sales growth & profit optimisation, KPI monitoring, budget awareness, process improvement, health & safety compliance
Customer & People: Customer service excellence, complaint handling, relationship building, creating positive guest experiences, communication & interpersonal skills
Organisation & Professional: Rota planning, time management, decision-making, problem-solving, adaptability & initiative
Affiliations
- Reading
- Crocheting
- Hiking
Certification
HR: Human Resources Management (Employment Law, UK Payroll & Recruitment) Diploma
Accomplishments
National Citizen Service (NCS)
Completed a 3-week programme focused on teamwork, leadership, and community engagement
• Worked in a team to plan and deliver a community project
• Developed confidence, communication, and problem-solving skills
• Volunteered 50 hours supporting a care home.
Volunteering & Community Involvement
Crochet Social Club – Organiser / Volunteer
- Helped organise and run a community crochet group for beginners
- Supported and guided attendees in learning new skills
- Created a welcoming, social environment and encouraged participation
- Developed communication, patience, and organisational skills
Alzheimer’s Society – Volunteer
- Supported individuals affected by dementia
- Provided emotional support and companionship
- Developed strong communication, empathy, and listening skills
References
References available upon request.
Timeline
Recruitment Administrator
Surety Hospitality Transformation
2026.02 - Current
General Manager
Derwent Walker Restaurant & Cocktail Bar
2025.01 - Current
Cocktail bartender
Sexy Fish Manchester
2023.09 - 2024.11
Cocktail bartender
The Alchemist
2021.07 - 2023.06
SEND Teaching Assistant
Teaching Personnel
2020.01 - 2020.03
Sales Assistant
Monsoon & Accessorize
2016.01 - 2021.02
Bachelor of Science - Psychology
Manchester Metropolitan University
09/2017 - 09/2019
A-Levels -
Pendleton College
09/2016 - 09/2018