JESSICA TWELL
Wisbech,Cambridgeshire
Summary
Dedicated professional with a strong background in customer service and team collaboration. Delivers reliable support in high-pressure situations while maintaining composure and professionalism. Leverages communication and organisational skills to contribute effectively in fast-paced environments.
Overview
2
2
years of professional experience
Work History
CALL CENTRE AGENT
East Anglian homes
Kings Lynn, Cambridgeshire
01.2026 - Current
- Handled high volumes of customer enquiries in fast-paced call centre, ensuring customer-focused service.
- Constantly achieved customer satisfaction rates.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Developed skills in communication, problem solving, and conflict resolution while maintaining high standards of customer service.
- Demonstrated excellent listening and communication skills when dealing with a diverse range of customers.
- Maintained a professional tone during customer interactions, enhancing overall customer experience.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed customer service script for uniformity in handling customer issues.
CUSTOMER SERVICE AND FOOD SERVICE ASSISTANT
Whamburger
Whittlesey, Cambridgeshire
01.2025 - 12.2025
- Took in-person and phone orders, ensuring efficient service while preparing food.
- Prepared and served high-quality food items meeting strict hygiene requirements.
- Maintained hygiene and food handling standards for full compliance at all times.
- Followed safety precautions to maintain a safe environment during active service shifts.
- Supported team members during rush hours, contributing to seamless service through quick, flexible teamwork.
- Maintained cleanliness of worksite during each shift throughout each shift for safe working.
Education
BTEC L3 - Criminology & Forensics
COLLEGE OF WEST ANGLIA
Kings Lynn, NFK01-2025
Skills
- Customer service
- Hygiene standards
- Clear communication
- Conflict resolution
- Active listening
- Team collaboration
- Time management
- High-pressure environment
Timeline
CALL CENTRE AGENT
East Anglian homes
01.2026 - Current
CUSTOMER SERVICE AND FOOD SERVICE ASSISTANT
Whamburger
01.2025 - 12.2025
BTEC L3 - Criminology & Forensics
COLLEGE OF WEST ANGLIA