Jessica Tweddle

Work History

11.2023 - Current

Increased sales by building strong customer relationships and providing excellent service.
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Helped customers locate products and checked store system for merchandise at other sites.
Processed transactions accurately while maintaining a high level of customer service.
Assisted customers with prompt and polite support in-person and via telephone.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Marstons

08.2021 - 11.2022

Delivered quality food and beverage service to over [Number] guests per shift.
Enhanced working relationships by participating in team-building activities.
Maximised customer engagement and satisfaction by delivering excellent customer service.
Engaged with customers to better understand needs and deliver excellent service.
Upheld high standard of cleanliness in all work areas area.
Demonstrated full knowledge of all menu items, contents and preparation methods.
Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
Conducted ID checks in line with Challenge 25 rules and regulations.
Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Maintained facility compliance with health codes, sanitation requirements and licence regulations.
Opened and closed bar tabs, transferring charges to restaurant as necessary.
Processed cash, credit card and voucher payments using POS terminals.
Mixed drinks and served wine, beer and non-alcoholic beverages for [Number]+ guests per shift.

Marstons

06.2021 - 08.2021

Vacuumed, swept, mopped and polished floors to create pristine environments.
Maintained clean, tidy environments to minimise health and safety risks.
Deep cleaned bathrooms, maintaining adequate stock of soap and paper towels.
Disinfected surfaces to maintain safe environments.
Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.

Sainsburys cafe

12.2004 - 09.2006

Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Delivered quality food and beverage service to over [Number] guests per shift.
Seated guests promptly and managed table wait times.
Reset tables with spotless service ware.
Greeted and seated guests efficiently to establish prompt, high quality service.
Demonstrated full knowledge of all menu items, contents and preparation methods.
Greeted new customers, answered initial questions and took drink orders.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.

Pizza Hut

01.2001 - 04.2002

Produced high-volume orders to effectively meet customer demand.
Met schedule using excellent planning and coordination skills.
Achieved service time and quality targets.
Implemented more efficient processes and reduced wasted resources.
Sorted, arranged and disposed of kitchen waste into correct disposal systems in line with OSHA guidelines.
Kept dishwasher in excellent, safe and efficient working order by conducting regular maintenance and inspections.
Removed tough stains and dirt from dishes with precision.
Assisted kitchen staff with food prep by chopping vegetables and washing salad.