Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies and Interest's
Timeline
Generic

Jessica Trowse

Housekeeper
Hethersett

Summary

I am currently a housekeeper in a care home. I have worked in the care industry for around 15 years with a short break in between when i worked in a call centre. I am currently looking to start a new adventure and would like to change my carer and work with children/young adults. I am currently working towards a level 2 teaching assistant qualification.

I have had experience with children as i volunteer at a local playgroup, i help look after my friends son who is autistic.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

16
16
years of professional experience

Work History

Housekeeping Assistant

Barchester Healthcare
Hethersett
12.2023 - Current
  • Practiced effective time management in executing daily duties within stipulated timelines.
  • Collaborated effectively with other team members to achieve optimal productivity levels on busy days.
  • Accomplished waste disposal in an eco-friendly manner.
  • As a housekeeping assistant i make sure that there is a homely environment that meets the needs of each individual residents needs in a unique way.
  • Keeping the home clean and tidy, making sure that the home is an inviting environment.
  • As a housekeeper in a care home we have to make sure the residents are also happy and have everything that they need.

Hostess

Barchester Healthcare
Hethersett
04.2022 - 12.2023
  • I deliver breakfast to each resident to there rooms whilst having a general chat with them to find out how they are.
  • I also make a tea trolley and ask each person what they would like for lunch, I also deliver the lunch.
  • I spend time with each person to find out what they like and dislike.
  • I also help with food preparation for lunches and dinners if needed.

Care Assistant

Barchester healthcare
Hethersett
08.2021 - 04.2022
  • Assisted in daily living activities for enhanced patient comfort.
  • Monitored vital signs of patients for early detection of health complications.
  • Collaborated with healthcare team for effective patient care delivery.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.

Care Assistant

Runwood Homes
Wymondham
11.2018 - 08.2021
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Help with daily living tasks and help people living with dementia with eating dressing and drinking
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Respected privacy and dignity of each resident during provision of care services.

Support Worker

Sugarman's Health and wellbeing care agency
Colchester
10.2017 - 04.2018
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Assisted with mobility issues enabling easier movement around the home.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • As a Support worker i went to different homes or supported living units.
  • I administered medication and had to write up daily records for each individual that i supported.
  • I then went to an individuals home and supported him up until March 2018, I then moved to support 3 gentlemen in their own home and became a member of staff for the company that supported the individuals.

Health care assistant

St Fillans Care Centre
Colchester
06.2017 - 10.2017
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • I assist service users to prepare drinks and any food if they require any. Answer call bells if any go off during the night.
  • Work alongside my colleagues to make sure that the service users are provided with the best possible care.

Call centre agent

Call Assist
Colchester
08.2015 - 06.2017
  • Documented all phone interactions for record keeping and quality control purposes.
  • Used targeted questioning techniques to determine customer needs and appropriate support.
  • Increased client trust by providing accurate product information.
  • Facilitated positive customer experiences with attentive service.
  • I answer the phones to people that have broken down, give them safety advice if needed and calm them down when they are in dangerous locations.

Agency Care Assistant

Kare Plus uk
Colchester
03.2015 - 08.2015
  • Kare Plus is an agency that services different care homes across Colchester, I worked for a scope care home.
  • I also worked in other residential homes, supported living, elderly care. This has given me an insight into how other companies within the industry are run and how to deal with challenges in other sectors of the care industry.
  • I worked in a boarding school for children with mild and complex needs. I helped with children that had behavioural issues and helped them deal with emotions.
  • I helped children learn in a relaxing and calming environment.

Care support worker

Acorn Village
Manningtree
11.2011 - 03.2015
  • Supported mobility-impaired patients, fostering independence while ensuring safety.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Offered palliative care to patients with serious and terminal illnesses.
  • Managed anxiety or agitation in patients through calming techniques and strategies.
  • I am a key worker to one service user. This includes writing and attending their reviews, ensuring person centered planner and care plan are kept up to date.
  • Organise and plan trips out and holidays with the service users, using a person centered approach. This also includes liaising with the service users' appointee.
  • Assist all service users with their designated life skills days, which includes washing clothes, cleaning their bedrooms, choosing the evening meal for the rest of the house. This is an essential part of the service user's week as it encourages them to be independent.

Customer service representative

The Money Shop
Ipswich
09.2009 - 11.2011
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

GCSEs - English, Maths, Science, IT, Health and social care, Textiles, Drama

Abbs cross School
Elm Park, Havering
09.2000 - 2005

Diploma of Higher Education - Business Studies

Havering College
Havering
09.2005 - 2009.07

NVQ Level 2 - Teaching Assistant

Think Employment
Norwich
03.2025 -

Skills

Team player

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Accomplishments

I am currently working towards a level 2 teaching assistant course which I'm hoping will help in my new adventure.

Additional Information

I enjoy seeing individuals grow and develop new skills. I enjoy teaching my son new things and watching him grow.

Hobbies and Interest's

I enjoy spending time with my family. We enjoy going to steam rally's.

We enjoy going on holiday and walking and being with nature.

I enjoy watching films and tv programmes.

Timeline

NVQ Level 2 - Teaching Assistant

Think Employment
03.2025 -

Housekeeping Assistant

Barchester Healthcare
12.2023 - Current

Hostess

Barchester Healthcare
04.2022 - 12.2023

Care Assistant

Barchester healthcare
08.2021 - 04.2022

Care Assistant

Runwood Homes
11.2018 - 08.2021

Support Worker

Sugarman's Health and wellbeing care agency
10.2017 - 04.2018

Health care assistant

St Fillans Care Centre
06.2017 - 10.2017

Call centre agent

Call Assist
08.2015 - 06.2017

Agency Care Assistant

Kare Plus uk
03.2015 - 08.2015

Care support worker

Acorn Village
11.2011 - 03.2015

Customer service representative

The Money Shop
09.2009 - 11.2011

Diploma of Higher Education - Business Studies

Havering College
09.2005 - 2009.07

GCSEs - English, Maths, Science, IT, Health and social care, Textiles, Drama

Abbs cross School
09.2000 - 2005

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Jessica TrowseHousekeeper