Jessica Trotman

A highly organised and compassionate front-facing professional responsible for supporting smooth operation of the Emergency department in a fast-paced, high-pressure clinical environment.

Provides essential administrative, clerical, and communication support to clinical teams while ensuring patients and families are welcomed, prioritised , and managed efficiently. Maintains confidential , handles sensitive information, and coordinates patient flow to help ensure safe, timely care.

>Manging over 50 phone calls daily, directing enquiries appropriately an maintaining clear communication with clinical and non- clinical teams.

>Register patients swiftly and accurately using hospital systems, ensuring correct documentation.

>assisted with prioritisation or urgent cases by relaying critical information promptly to clinical staff in high-pressure situations

>worked alongside x-ray and imaging departments, ensuring patients were prepared directed safely, and logged appropriately

>Ensured waiting room safety and supported the escalation of concerns to clinical staff when necessary

>Collaborated effectively with multidisciplinary teams, including consultants, nurses, paramedics, porters and administrative areas.

As an Emergency Department Health Care Assistant, I provide compassionate, efficient, and safe support to patients and clinical staff in a fast-paced, high-pressure environment. I assist with essential patient care, maintain a clean and sterile working area, and help ensure smooth patient flow during critical situations. Working in an emergency setting that regularly manages major traumas and life-threatening incidents has enabled me to develop advanced skills, confidence, and resilience. I have also completed additional training in health and safety, trauma-awareness, infection control, and radiation safety to maintain the highest standards of care.

>Responding quickly and safely to emergencies, resuscitations, and major trauma cases

>Preparing treatment and resuscitation areas, ensuring a clean, sterile, and organised environment

>Assisting with wound care, specimen collection, and clinical procedures under supervision.

>Maintaining accurate and confidential patient records

>Managing stock levels and preparing emergency equipment for rapid use

>Supporting safe practice during radiological procedures carried out in emergency situations

Additional Training & Advanced Skills;

• Accredited training in health and safety, manual handling, and risk assessment.
• Extra skill development due to the emergency environment, including trauma-awareness and rapid response training.
• Training in infection prevention and control, including maintaining a sterile working environment.
• Radiation- safety training, including:
  Understanding safe distances and exposure risks during emergency X-rays and imaging.
  Ensuring all staff, patients, and visitors use the correct PPE and shielding equipment.
  Maintaining a safe environment when radiology teams are operating within the department.
• Confident in supporting major trauma care and urgent clinical interventions.