Jessica Swanwick
Nottingham,Nottinghamshire
Summary
Dedicated Shift Leader experienced in team leadership, shift coordination, and service operations. Enhanced staff morale and productivity through strong communication, problem-solving, and relationship-building skills. Focused on delivering person-centred care while ensuring compliance with policies and fostering a positive work environment.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Shift leader
NEMS
Nottingham, Nottinghamshire
2012.07 - Current
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Facilitated positive work culture through open communication and feedback sessions.
- Ensured smooth operational flow by effectively managing shift schedules.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Maintained detailed records of shift activities and provided comprehensive reports to upper management.
- Provided instructions and feedback to team during shifts.
- Assigned specific tasks to team members to ensure workload was evenly distributed, projects and responsibilities to team members and monitored status.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance.
- Kept employees operating productively to meet business and customer needs.
- Addressed employee questions to foster understanding and resolve concerns. and resolved employee complaints.
- Adhered to company standards and compliance requirements for operations and cleanliness.
Receptionist in GP surgery
The Windmill Practice
Nottingham, Nottinghamshire
2002.09 - 2015.07
- Provided courteous service by greeting and attending to patients' needs.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Processed prescription requests promptly, enhancing customer service experience.
- Streamlined patient registration for increased efficiency.
- Handled incoming calls, ensuring prompt response to enquiries.
- Prioritised tasks during peak times ensuring smooth operation.
- Enhanced office productivity with effective organisation of appointments.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Managed patient records to ensure accuracy and confidentiality.
- Maintained high standards of privacy whilst handling sensitive information.
- Maintained a clean and organised reception area for better a better work environment.
- Assisted in the training of new staff members, contributing to team growth.
Education
Foundation Degree in Drug And Alcohol Counselling - Drug and Alcohol Counselling
University of Leicester
Leicester 2009.09 - 2012.05
Skills
- Shift coordination
- Day-to-day service operations
- Team leadership and supervision
- Compliance with policies and standards
- Problem solving and decision making
- Working under pressure
- Supporting and motivating staff
- Adaptability and professionalism
- Person-centered care
- Communication and relationship building
Timeline
Shift leader
NEMS
2012.07 - Current
Foundation Degree in Drug And Alcohol Counselling - Drug and Alcohol Counselling
University of Leicester
2009.09 - 2012.05
Receptionist in GP surgery
The Windmill Practice
2002.09 - 2015.07