Jessica Sutton
Falmouth,Cornwall
Summary
I’m a BA Theatre graduate from the University of Reading, with strong leadership and communication skills gained through working with diverse teams of adults and children. Confident, adaptable, and solutions-driven, I excel at motivating others, managing responsibilities, and maintaining high performance standards. Ambitious and committed to continuous development, I am now seeking a supervisory or managerial role where I can contribute to team success and organisational growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Laundry/housekeeping assistant/Team leader
UKME
Longcross
2020.08 - 2026.05
- Managed item check-in and check-out while ensuring 6 star service standards for VIP clients
- Coordinated daily workflow and prioritised tasks during peak periods, leading a team of up to 40 seasonal staff
- Trained and supervised team members to enhance productivity and improve operational efficiency
- Promoted health and safety practices and maintained up-to-date induction materials
- Collaborated with other departments to meet client needs effectively
- Suggested improvements to workflow, staff welfare, and working practices
- Quality checks; monitoring client items throughout processing, room hygiene, bed making
- Stock control: audit of linen and towels quality and quantity
Cashier/shop hand
Greggs
Reading
2018.07 - 2018.10
- Delivered high-quality customer service in a fast-paced retail environment
- Supported opening and closing procedures, including stock preparation and store security
- Operated POS systems and handled cash/card payments accurately
- Restocked displays, maintained a clean and organised shop floor, and promoted products to enhance sales
- Demonstrated reliability by covering additional shifts to meet business needs
Receptionist/Hostess
Lola Lo
Reading
2018.04 - 2018.08
- Managed cloakroom operations, handling cash and safeguarding customer property
- Promoted VIP packages and upsold to increase revenue
- Escorted and hosted VIP clients, ensuring a personalised, high-quality experience
- Resolved customer issues professionally and maintained high service standards
- Maintained a welcoming environment by greeting all customers upon arrival
- Maintained polished, professional appearance to uphold company standards
Teaching Assistant
St Francis C of E Primary school
Falmouth
2015.09 - 2017.07
- Maintained accurate and up-to-date records of pupil progress, tracking individual development
- Provided constructive feedback on students' work, identifying areas for improvement
- Delivered one-to-one support for pupils with special educational needs, promoting inclusion and confidence
- Led small group sessions to provide focused support on challenging topics
- Used engaging resources and interactive techniques to encourage active learning
- Supported the class teacher with behaviour management, helping to maintain a positive classroom environment
- Built strong, supportive relationships with students and staff
- Developed tailored lesson plans to help students understand and regulate their emotions
Education
Bachelor of Arts - Theatre
Reading University
Reading 2017.09 - 2020.07
A-level - Performing arts, English Literature
Falmouth School
FalmouthGCSEs -
Falmouth School
FalmouthSkills
- Team supervision and delegation
- Staff training
- COSHH trained
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Operational coordination and task prioritisation
- Problem-solving and conflict resolution
- Process improvement and efficiency optimisation
- Reporting and communication to senior management
- Health and safety compliance
- Time efficiency
- Communication skills
- Quality Assurance
- Ensuring 6 star service for VIP clients
Certification
Full UK Driving Licence
First Aid Certified
Fire Warden Certified
Train the Trainer Certificate
Team Leader Certification
British Butler institute training
References
References available upon request.
Affiliations
- Knitting
- Designing and building lego models
- Chess
- Organising sensory activities for my godson
- Sudoku
- Swimming
Timeline
Laundry/housekeeping assistant/Team leader
UKME
2020.08 - 2026.05
Cashier/shop hand
Greggs
2018.07 - 2018.10
Receptionist/Hostess
Lola Lo
2018.04 - 2018.08
Bachelor of Arts - Theatre
Reading University
2017.09 - 2020.07
Teaching Assistant
St Francis C of E Primary school
2015.09 - 2017.07
A-level - Performing arts, English Literature
Falmouth School
GCSEs -
Falmouth School