Jessica Stiles
Ilkley
Summary
highly skilled professional with extensive experience in customer service and client care, adept at managing front-of-house operations and reception duties. Demonstrates excellent communication and interpersonal skills, complemented by a professional and friendly telephone manner. Proficient in appointment scheduling, diary management, and IT systems including Microsoft Office and booking software. Known for strong time management and organisational abilities, with a proven ability to remain calm and professional in busy environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Beauty Therapist
Luxe Beauty Lounge
Ilkley
2024.07 - 2026.04
- - Acted as front-of-house, welcoming clients and creating a professional first impression
- - Worked in a reputable, high-standard salon with a busy, fast-paced environment and consistently full diary
- - Managed high volumes of bookings and client enquiries efficiently
- - Provided a high standard of customer service in a client-focused environment
- - Maintained a clean, organised, and professional workspace
- - Processed payments and used booking systems efficiently
- - Built strong client relationships through professionalism and communication
Beauty Therapist
Beauty Rooms
Roundhay
2022.09 - 2024.07
- - Worked in a small team environment, often independently managing the salon
- - Responsible for opening and closing the business
- - Managed all bookings, client enquiries, and daily operations
- - Handled payments, scheduling, and customer service without supervision
- - Maintained high standards of cleanliness and professionalism
- - Trusted to run the salon for extended periods in the owner’s absence
Education
VTCT Level 3 - Beauty Therapy
Yorkshire Beauty College
2024.01 - 2026.01
VTCT Level 2 - Beauty Therapy
White Rose Beauty College
2022.01 - 2024.01
A Levels - Health & Social Care, Psychology, Criminology
Notre Dame
GCSE - English, Maths
The Grammar School at Leeds
Skills
- - Excellent communication and interpersonal skills
- - Professional and friendly telephone manner
- - Strong customer service and client care experience
- - Front-of-house and reception experience
- - Appointment scheduling and diary management
- - Good IT skills (Microsoft Office, email systems, booking software)
- - Time management and organisation
- - Ability to remain calm and professional in busy environments
References
Available upon request
Additional information
- - Motivated to develop a long-term career in an office-based role
- - Quick to learn new systems and processes
- - Professional, punctual, and reliable
- - Strong attention to detail
Timeline
Beauty Therapist
Luxe Beauty Lounge
2024.07 - 2026.04
VTCT Level 3 - Beauty Therapy
Yorkshire Beauty College
2024.01 - 2026.01
Beauty Therapist
Beauty Rooms
2022.09 - 2024.07
VTCT Level 2 - Beauty Therapy
White Rose Beauty College
2022.01 - 2024.01
A Levels - Health & Social Care, Psychology, Criminology
Notre Dame
GCSE - English, Maths
The Grammar School at Leeds