Jessica Stewart

My responsibilities as Assistant Store Management

• Handled daily preparation of food ensuring correct food safety checks were followed, date checking and stock control.
• Streamlined inventory management for optimal stock level maintenance by implementing efficient tracking system.
• Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
• Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
• Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
• Resolved customer complaints efficiently, ensured customer satisfaction.
• Assisted in recruitment process to build a high-performing hospitality team.
• Enhanced customer service by training store staff on product knowledge and sales techniques.
• Managed cash registers, handled financial transactions accurately.
• Promoted use of loyalty programmes amongst customers; boosted repeat business.
• Led daily operations to maintain smooth store running.
• Attended to customer needs promptly, leading shop teams by example.

This role has helped me gain confidence as a manager and learn the style of management that works for me, leading by example and setting high standards. My direct manager has been a huge help in teaching me and supporting me so I can learn in a big corporation.

• During my one-month placement at Hickory Event and Catering, my responsibilities included payroll, timesheets, annual leave management for 200+ staffing, travel, and accommodation, as well as managing rotas for the following three months of events, accounting for a variety of data (events forecasted budget, staff availability etc).
• Hickory managed a range of venues across Scotland; my role often required proactive and reactive problem-solving while maintaining consistency and clear communication through weekly team meetings.

• Commencing my last year at University I was given the chance to be more involved in events.
• As Event Organiser at the Strawberry Barn I worked with various stakeholders to develop and deliver a range of festive, social, musical, and celebratory events.
• As an independent venue, each event required personalised support; I was involved in menu development, supplier relations, budget management and front-of-house delivery.
• In addition to venue management and event support, I was responsible for developing and delivering my own events.
• I maintained, prepared bids, budgets, and menus, ensuring profit while maintaining health and safety standards.
• Designed promotional materials for effective advertising campaigns.

• I managed and trained a team of 9 part-time staff, utilising my event and hospitality experience to improve service and morale.
• Streamlined operations by introducing more efficient working practices and procedures, held several training sessions to improve customer service among the less experienced staff.
• Oversaw daily shop operations, ensuring smooth running of business activities.
• Managed stock rotation, orders and inventory for a diverse farm shop with a lot of different suppliers,
• Handled large frozen food orders, putting them away as efficiently as possible, while ensuring all bar codes were scanned and registered correctly.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Ensured cleanliness of shop premises, presenting a professional image to customers.

• As duty manager, I was responsible for several different teams and the hotel and restaurant, accommodating up to 30 people.
• Managing bookings, check ins, bar and food services simultaneously.
• Organising housekeeping for the day, ensuring cleaning supplies and linen was available and correct.
• Handling large payments from different 3rd party booking sites, phone payments and balancing the books at the end of the day.
• Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
• Ensured customer satisfaction with prompt problem resolution.
• Delivered excellent customer service through effective communication skills.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Helped other departments-KP, kitchen, housekeeping and running dinner services.

• Following the lockdown, I worked part-time at a local hotel at the front of the house.
• I was quickly promoted to key holder and bar manager through my initiative and high standards before becoming assistant manager in October 2020.
• As an assistant manager of a small business, I was involved in marketing and promoting the hotel; I worked closely with Torness Power Station to provide accommodation at a discounted rate for long-stay engineers.
• My responsibilities included booking management, financial management, supplier management, communication with contractors and cleaners, and day-to-day hotel management.
• Following the ease of lockdown, my responsibilities extended to include managing the takeaway service.
• I developed and managed orders, staffing, and stock management to ensure a smooth and consistent service.

• Maintained clean and organised dining area for customer comfort.
• Accommodated special event needs, provided customised services for parties.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Met special dietary requests with careful preparation and presentation of dishes.
• Enhanced guest satisfaction through attentive and prompt service.