Jessica Smith

• Lead and supervise a team of approximately 22 warehouse employees, ensuring daily operations run safely and efficiently.
• Delegated workloads, monitored performance, and provided guidance and support to team members, enhancing team effectiveness throughout the shift.
• Coordinate workflow to meet productivity and service targets while maintaining high standards of accuracy and quality.
• Ensure compliance with health and safety procedures and company policies.
• Prepared and delivered daily toolbox talks, communicating safety updates and operational priorities to keep the team informed and aligned.
• Open the warehouse each morning, carrying out pre-opening checks and preparing the site for the day's operations.
• Address operational issues promptly and liaise with management

to ensure smooth day-to-day running of the warehouse.

• Held a valid forklift licence and operated material handling equipment to support warehouse operations.
• Act as a qualified First Aider and Mental Health First Aider, providing immediate support to colleagues and promoting a safe and positive working environment.

• Facilitated daily living activities, including personal care, dressing, bathing, toileting, and mobility assistance, to promote individual autonomy.
• Delivered personalised physical and emotional support, enhancing dignity, independence, and overall well-being of individuals.
• Coordinated meal preparation and nutritional support, accommodating dietary needs and personal preferences of individuals.
• Administered medication according to individual care plans and company protocols. in accordance with individual care plans and company procedures

• Facilitated property viewings and negotiated tenancy agreements, aligning client needs with business objectives.
• Managed property lettings from initial enquiry through to tenancy agreement, providing a professional service to landlords and tenants.
• Developed and nurtured relationships with landlords, tenants, and contractors to enhance service delivery.
• Handled enquiries by telephone, email, and in person, delivering excellent customer service.
• Prepared tenancy documentation and maintained accurate property and client records.
• Coordinated property inspections, inventories, and maintenance requests, ensuring compliance and satisfaction.
• Worked to performance targets while ensuring compliance with relevant legislation and company procedures.

• Delivered personalised customer service, assisting customers in selecting bespoke furniture tailored to their needs and preferences.
• Prepared and processed sales agreements, verifying customer information and order details for accuracy and clarity.
• Responded to telephone and email enquiries, providing detailed product information and addressing customer questions promptly.
• Welcomed customers to the showroom and conducted professional showroom tours, showcasing products and explaining available options.