IRAM SHEHZADI
Manchester,United Kingdom
Summary
Customer-focused and detail-oriented professional with an MSc in Management from Queen’s University Belfast. Offers hands-on experience in hospitality, retail inventory, and customer service roles across the UK and Pakistan. Proven ability to handle fast-paced environments, communicate effectively with diverse clientele, and contribute positively to team operations. Fluent in English and Urdu.
Overview
6
6
years of professional experience
Work history
Picker and packer
Footasylum
Middleton manchester, Greater Manchester
07.2025 - Current
- Managed inventory by accurately picking and packing orders to meet daily targets.
- Operated warehouse machinery and equipment to ensure efficient movement of goods.
- Conducted quality checks on products to maintain high standards before dispatch.
Team Member
Fuego 1987, Kargo Market
Salford
05.2025 - 02.2026
- Assisting in food preparation and maintaining hygiene standards.
- Handling customer orders and working as part of a fast-paced team.
- Supporting daily operations and ensuring smooth service.
Customer Service Assistant
Dutch Fishmen Restaurant
Manchester
01.2024 - 01.2025
- Provided friendly and efficient customer service in a high-volume takeaway environment.
- Handled phone orders, packaging, and ensured timely food delivery to customers.
- Managed cash register operations, addressed customer concerns, and supported kitchen staff when needed.
Inventory Specialist
RGIS Merchandising
01.2023 - 01.2025
- Conducted precise inventory counts at retail locations using handheld scanning devices.
- Collaborated with team members to complete assignments within tight deadlines.
- Ensured accuracy in stock records and reported discrepancies to supervisors.
Receptionist
Kohinoor Restaurant
Belfast, Northern Ireland
01.2023 - 01.2024
- Greeted and seated customers, managed reservations, and ensured smooth front-of-house operations.
- Took food and drink orders, provided menu guidance, and handled billing and payments.
- Maintained cleanliness, professionalism, and high service standards in a busy hospitality setting.
Receptionist
Bandu Khan Restaurant
Sialkot
01.2020 - 01.2021
- Managed guest check-ins and reservations with professionalism and efficiency.
- Provided excellent front-desk service, handling inquiries and customer feedback.
- Coordinated with kitchen and service staff to ensure smooth operations during peak hours.
Education
Master of Science - Management
Queen's University Belfast
Northern Ireland, United Kingdom 10.2023 - 12 2024
BS (Hons.) - Botany
GOVT. College Women University
Sialkot, Pakistan 08.2016 - 5 2020
Intermediate - Biology
Gujranwala Board
Pakistan 01.2014 - 1 2016
Skills
- Communication & Interpersonal Skills – Strong verbal and written communication, fostering positive customer and team interactions
- Customer Service & Engagement – Providing excellent service, resolving issues effectively, and enhancing customer satisfaction
- Teamwork & Collaboration – Working efficiently with colleagues to ensure smooth operations and a positive work environment
- Problem-Solving & Adaptability – Quickly identifying and resolving challenges while maintaining professionalism under pressure
- Organisation & Stock Management – Managing tasks efficiently, maintaining inventory, and ensuring a well-organised workspace
- Sales & Marketing Awareness – Understanding consumer behaviour, upselling products, and supporting promotional activities
Languages
Proficient in English and Urdu
Personal Information
- Date of birth: 20/09/1998
- Gender: Female
- Nationality: Pakistani
Timeline
Picker and packer
Footasylum
07.2025 - Current
Team Member
Fuego 1987, Kargo Market
05.2025 - 02.2026
Customer Service Assistant
Dutch Fishmen Restaurant
01.2024 - 01.2025
Master of Science - Management
Queen's University Belfast
10.2023 - 12 2024
Inventory Specialist
RGIS Merchandising
01.2023 - 01.2025
Receptionist
Kohinoor Restaurant
01.2023 - 01.2024
Receptionist
Bandu Khan Restaurant
01.2020 - 01.2021
BS (Hons.) - Botany
GOVT. College Women University
08.2016 - 5 2020
Intermediate - Biology
Gujranwala Board
01.2014 - 1 2016