Jessica smith
plymouth,Devon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
EE
Plymouth, devon
05.2020 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Crew trainer
Mcdonalds
plymouth, devon
07.2009 - 09.2020
- Greeted customers warmly and provided friendly service, leading crew by example.
- Provided regular feedback and constructive criticism on employee performance.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Reinforced hygiene and food safety procedures.
- Developed employees' skills in new tasks or stations.
- Encouraged professional development and goal setting for all staff.
- Drove compliance to company standards by reinforcing rules and procedures.
- Identified training needs and recommended action to appropriate supervisor.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
Education
BA (Hons) Primary Education - education
University of St Mark and St John
Plymouth 09.2017 - 07.2020
PGCE Primary - Eduaction
University of St Mark and St John
Plymouth 09.2020 - 07.2021
Skills
- Results oriented
- Relationship-building
- Complaint resolution
- Adaptive team player
- Problem solver
- Strong customer service orientation
- Complaint handling
Timeline
PGCE Primary - Eduaction
University of St Mark and St John
09.2020 - 07.2021
Customer service representative
EE
05.2020 - Current
BA (Hons) Primary Education - education
University of St Mark and St John
09.2017 - 07.2020
Crew trainer
Mcdonalds
07.2009 - 09.2020
Similar Profiles
Victoria CoyneVictoria Coyne
Senior Scheduler at EESenior Scheduler at EE
Abby TrowAbby Trow
Customer Service Assistant at EECustomer Service Assistant at EE
Leanne WhiteLeanne White
Technical Experience Design Manager at EETechnical Experience Design Manager at EE