Jessica Silva
Gateshead,Tyne and Wear
Summary
I am a versatile professional with a rich customer service, hospitality and creative media background. I have honed my skills in dynamic retail and hospitality settings. I excel at managing multiple tasks simultaneously, overseeing finances, monitoring stock levels, and upholding the highest service standards. I can deliver outstanding customer care, swiftly resolve conflicts, ad build cohesive team dynamics. As native Portuguese speaker fluent in English, I bring strong communication skills that enhance my interactions with colleagues and customers. My skills and experience can significantly impact the company's success and contribute to its growth and development.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Restaurant manager
McDonald's
Gateshead, Newcastle upon Tyne
01.2024 - Current
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Ensured compliance to health and safety regulations for safe dining environment.
- Increased table turnover rate with efficient floor management.
- Streamlined staff rotas to optimise efficiency.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Led by example in providing customers with attentive, professional restaurant service.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Filmmaker
Ilustre Fotografia
Porto , Portugal
05.2016 - 06.2025
- Developed strong working relationships with both cast and crew for smooth production process.
- Achieved compelling storytelling through careful script development and character building.
- Motivated team members towards a shared vision of the project's success.
- Worked under pressure in fast-paced environments to deliver high-quality output on time.
Assistant manager
McDonald's
Newcastle upon Tyne, Newcastle upon Tyne
08.2022 - 01.2024
- Created a positive work environment, resulting in higher employee morale.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Shift manager
McDonald's
Newcastle upon Tyne, Newcastle upon Tyne
11.2021 - 08.2022
- Reported key metrics to upper management for business decision-making process.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Improved team morale through effective communication and feedback practices.
- Resolved customer complaints promptly to maintain high service standards.
- Ensured health and safety measures in line with company regulations.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Crew member
McDonald's
Newcastle upon Tyne, Newcastle upon Tyne
11.2018 - 11.2021
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Attended to customers with friendly and accurate service.
- Maintained clean and sanitary food preparation areas and equipment.
- Operated cash register to take payments and process orders.
Waitress
Torp
Lisbon, Portugal
10.2017 - 08.2018
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Improved customer satisfaction by providing efficient and friendly service.
Education
SVQ Level 4 - Audiovisual Techniques
Professional School of Foreign Trade
Porto, PortugalSkills
- Handling inspections successfully
- Brand promotion knowledge
- Health and Safety Compliance
- Equipment Maintenance
- Business development
- Financial reporting
- Employee management
- Staff training
- Strong work ethic
- Payroll and scheduling
- Staff training and development
Certification
First Aid at Work Level 3
Languages
English
Fluent
Portuguese
Native
References
Upon Request
Timeline
Restaurant manager
McDonald's
01.2024 - Current
Assistant manager
McDonald's
08.2022 - 01.2024
Shift manager
McDonald's
11.2021 - 08.2022
Crew member
McDonald's
11.2018 - 11.2021
Waitress
Torp
10.2017 - 08.2018
Filmmaker
Ilustre Fotografia
05.2016 - 06.2025
SVQ Level 4 - Audiovisual Techniques
Professional School of Foreign Trade
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