Jessica Savage
Salford
Summary
Experienced ticketing, membership and communications manager with over 12 years' progressive experience at one of the biggest football clubs in the Premier League. Skilled in supporting strategic decision-making, leading cross-functional projects and communication strategies, as well as a proven ability to manage multiple priorities and build strong relationships in a fast-paced environment. Collaborative, adaptable and trusted to deliver under pressure.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Ticketing & Membership Manager
Manchester United Football Club
Manchester
2019.01 - Current
- Manage ticketing operations and communications to ensure a seamless matchday experience for fans.
- Assist with the analysis of ticketing, membership and attendance data to identify trends, forecast demand, and support strategic decision-making across matchdays and all venue-related products.
- Lead in cross-departmental projects (marketing, operations, CRM, external stakeholders) to deliver improvements in matchday delivery, communications and marketing for venue products, membership offerings and fulfilment, etc.
- Maintain strong working relationships across the business and externally, including being the main contact for the Premier League from the Ticketing department, and attending all relevant meetings.
- Oversee all venue communications, ensuring accurate, timely and appropriate messaging to supporters across multiple channels.
- Contribute towards briefing materials required for the Senior and Executive Leadership team members, including decisions required documentation submitted in advance of the forthcoming seasons.
- Oversee allocation and distribution of tickets across all men's, women's and academy games.
Ticketing & Membership Communications Manager
Manchester United Football Club
Manchester
2017.07 - 2019.01
Senior Communication Executive
Manchester United Football Club
Manchester
2013.08 - 2017.07
Education
Bachelor of Arts - Journalism
University of Chester
Chester, England 2007.09 - 2010.05
A-Levels - English Literature, Psychology, Travel & Tourism
Calder High Sixth Form Collage
Hebden Bridge, Calderdale 2005.09 - 2007.05
GCSEs - 11 Subjects A-C including English, Maths and Science
Oulder Hill Community High School
Rochdale 2000.09 - 2005.06
Skills
- Excellent written and verbal communication
- Relationship management
- Leadership skills
- Project and priority management
- Problem-solving and process improvement
Affiliations
- Skiing
- Football (supporting not playing!)
- Running
- Reading
- Sustainable fashion
Timeline
Ticketing & Membership Manager
Manchester United Football Club
2019.01 - Current
Ticketing & Membership Communications Manager
Manchester United Football Club
2017.07 - 2019.01
Senior Communication Executive
Manchester United Football Club
2013.08 - 2017.07
Bachelor of Arts - Journalism
University of Chester
2007.09 - 2010.05
A-Levels - English Literature, Psychology, Travel & Tourism
Calder High Sixth Form Collage
2005.09 - 2007.05
GCSEs - 11 Subjects A-C including English, Maths and Science
Oulder Hill Community High School
2000.09 - 2005.06