Jessica Renu
Little Ilford,Greater London
Summary
A resourceful employee with outstanding knowledge to develop and maintain a healthy customer experience. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes, and customer service improvements.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
House Officer
Direct Marketplace Ltd
London , UK
2023.06 - Current
- Essential Duties and responsibilities to provide a friendly, welcoming and efficient service to all Service Users, in line with our vision and values on Service User
- To undertake a host of duties, including the meeting, greeting and attending to the needs of servuce users, to ensure a superb SU' experience
- To undertake genral administrative duties, including correspondence, emails, filling and switchboard, to ensure the smooth running of the reception area.
Customer Care Executive
Teleperformance
Mohali , India
2021.08 - 2023.12
- The main role and responsibility was to resolve complaints by ensuring appropriate, boosting customer satisfaction levels through emails.
- Drove customer retention, building engaging relationships through every interaction.
- In this job, I have learned professionalism, patience, and Problem-Solving Skills.
- Along with this, my communication, Empathy, and Strong Time Management skills improved.
Student Support Officer
Aakash Educational Services Limited
Chandigarh , India
2022.12 - 2023.02
- The main role and responsible in this job was for counseling, enrolling, on- boarding and offering overall delightful journey to the students
- It was outbound calling job to call parents to provide information about Parent teacher meeting, student absenteeism, weekly tests and results and to collect feedback.
- Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.
Salesperson
The Times of India
Chandigarh , India
2021.06 - 2021.08
- Improved sales potential, developing and updating product knowledge through periodic training.
- Expanded client base by offering exceptional customer service and communication.
- Managed customer feedback, using objection-handling skills to resolve issues.
Education
Master of Science - Management
BPP University, London
United Kingdom 2023.04 -
Master of Business Administration - Business Administration
Chandigarh University
India 2019.07 - 2021.06
Bachelor's Degree, Business/Commerce, General - Business/Commerce
BLM Girls college, Nawanshahar
India 2015.07 - 2018.05
Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Computer Skills
- Customer Service
- Interpersonal Skills
Interests
HOBBIES & INTERESTS
, Photography, Travel, Reading, Socialising, Cooking
Timeline
House Officer
Direct Marketplace Ltd
2023.06 - Current
Master of Science - Management
BPP University, London
2023.04 -
Student Support Officer
Aakash Educational Services Limited
2022.12 - 2023.02
Customer Care Executive
Teleperformance
2021.08 - 2023.12
Salesperson
The Times of India
2021.06 - 2021.08
Master of Business Administration - Business Administration
Chandigarh University
2019.07 - 2021.06
Bachelor's Degree, Business/Commerce, General - Business/Commerce
BLM Girls college, Nawanshahar
2015.07 - 2018.05
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