Jessica Raper
Jarrow ,Tyne and Wear
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
2
2
years of professional experience
Work history
Customer Service Advisor
Whistl
Gateshead, Newcastle upon Tyne
04.2023 - 07.2023
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Practiced cross-selling techniques to showcase other products and services.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
- Recorded and processed customer data accurately.
Crew Trainer
McDonald's
Boldon Colliery, South Tyneside
02.2021 - 04.2023
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Encouraged professional development and goal setting for all staff.
- Developed employees' skills in new tasks or stations.
- Provided regular feedback and constructive criticism on employee performance.
- Trained many new employees in customer service, food safety and performance requirements.
- Role modelled ideal behaviour and standards across multiple stations.
- Received and processed cash and card payments accurately.
- Identified training needs and recommended action to appropriate supervisor.
- Drove compliance to company standards by reinforcing rules and procedures.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
Education
GCSEs - English, Maths, History, Business Studies, Religious Education, Science, Physical Education
Hebburn Comprehensive School
Hebburn Sep 2016 - 06.2021
A-Levels - Law
Newcastle College
Newcastle-upon-Tyne Sep 2021 - 06.2022
Diploma of Higher Education - Law
University Of Sunderland
Sunderland Sep 2023 -
Skills
- Dispute resolution
- Training programmes
- Payment processing
- Data confidentiality
- Customer care
- Customer experience
- Staff training and mentorship
- Brand awareness and representation
Languages
BSL
Fluent
Timeline
Customer Service Advisor
Whistl
04.2023 - 07.2023
Crew Trainer
McDonald's
02.2021 - 04.2023
GCSEs - English, Maths, History, Business Studies, Religious Education, Science, Physical Education
Hebburn Comprehensive School
Sep 2016 - 06.2021
A-Levels - Law
Newcastle College
Sep 2021 - 06.2022
Diploma of Higher Education - Law
University Of Sunderland
Sep 2023 -
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