Jessica Pitts

Worked in an organic hair salon renting a chair as a self employed stylist. Working this way for the first time taught me a lot about managing my own time and running a professional business.

-I rented a chair full time in salon and managed my own client base providing one to one personalised services.

- Built strong customer relationship resulting in repeat business.

- Handled cash and payments accurately and responsibly.

- Ordered and managed stock supplies independently.

- Had to manage any customer complaints or sensitive conversations personally.

• Provided friendly customer services to high flow of customer either browsing or looking for something directly.
• Ensured visual merchandising standards with regular display updates.
• Participated in seasonal sale preparations by arranging promotional displays strategically.
• Handled transactions, maintaining accurate till records.
• Boosted sales through suggestive selling techniques.
• Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Worked at Bicester village Cosmetic company store, Transferring my one to one customer skills from working in hair salons to sales and helping customers find products to suit them and their needs in cosmetics.

Other skills acquired:

• Boosted sales through suggestive selling techniques.
• Delivered excellent customer service by answering queries and providing product information.
• Packed and wrapped gifts with decorative details to match customer preferences.
• Carried out active selling from initial customer greeting.
• Inspected products for damages and expiry dates before processing refunds.
• Boosted product sales by offering selection guidance to customers.
• Engaged customers to enhance in-store experience and provide outstanding customer service.

Completed my hairdressing apprenticeship at Electric Oxford and built my first client base there in oxford. Gained lots of experience working one on one with customers and communicating clearly to delivery the required results.

As a new stylist and experienced apprentice I:

• Maintained salon cleanliness and hygiene to a high standard for a pleasant environment.
• Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
• Settled customers in offering them refreshments and their initial wash treatments creating a relaxing welcoming experience.
• Worked a very busy high paced environment balancing multiply tasks alongside other team members ensuring the clients had a blissful fullfilling experience.
• Reset and refreshed the salon in the evenings, stocking shelves and products and refreshing stylist stations to ensure a smooth start the following work day.

Started a part time evening an Saturday job at Lawrence Anthony whilst finishing school at 16.

Here is acquired foundational hairdressing knowledge and developed essential customer service skills.

• I worked very closely with the customers as an apprentice making them comfortable within the salon and getting them organise and set up for the stylist.
• I learnt from 16 how to greet customers and answers calls at front of house. I was taught to organise the online system and how to adjust bookings and appointment details.
• Once qualified in colouring which was the first step in the apprenticeship, I very quickly had to learn how to manage my time and balance myself between treatments and customers ensuring everyone was cared for and happy.
• I had to align my schedule with other working team members. I had to take responsibility for the chemicals I was using on customers and also take responsibility for the notes and details for those appointments for future references for myself and other stylists use.

Many if not all of my skills gained during my apprenticeship have served me all throughout daily life and the following jobs and experiences I have had. I believe my ability to communicate well with people whom I've met in life is from going straight into a high paces, busy social job straight from school. I learnt to communicate and listen to people from a mix of backgrounds and from a young age how to resolve sensitive issues and complaints.

Worked a couple evenings a week alongside my apprenticeship to gained further customer experience

Here I:

• Executed food and drink orders accurately to improve customer satisfaction rates.
• Showcased knowledge of menu items, heightened customer decision making.
• Collaborated with kitchen staff to ensure order accuracy.
• Learnt furthermore time management and multitasking within a team to ensure happy, satisfied customers.
• Efficiently worked to serve and clear tables to create a calm enjoyable customer experience.
• Managed table settings for enhanced dining experience.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.