Summary
Overview
Work History
Education
Skills
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Affiliations
References
Timeline
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Jessica Peters

Ellesmere Port,Cheshire

Summary

Detail-oriented retail professional with expertise in stock control, window dressing, and customer service. Demonstrates strong skills in client relationship building, proactive initiative, and brand awareness promotion. Adept at retail software navigation, till and cash handling, and maintaining product knowledge to enhance customer satisfaction. Known for a positive attitude, time-management abilities, and a confident communication style that fosters trust and loyalty. Committed to delivering exceptional service while supporting operational efficiency in dynamic retail environments. Friendly, knowledgeable and hard-working team player always enthusiastic to learn.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Sales assistant

Imperial Pets Ltd
Chester, Cheshire
03.2022 - Current
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Assisted customers with product selection for optimal satisfaction.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Carried out active selling from initial customer greeting.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Identified discrepancies in stocks through regular inventory management.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Inspected products for damages and expiry dates before processing refunds.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Increased sales by 5% by suggesting sale products and/or recommending complimentary products.

Dog trainer

The Bark Squad
Ellesmere Port, Cheshire
01.2022 - Current
  • Provided advice to pet owners on nutrition, health and general care for holistic development of the pet.
  • Helped owners to recognise, encourage and reinforce positive behaviour for optimal improvements.
  • Assessed dog behaviour and temperament, crafting bespoke training programmes to get the best out of the animal.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Improved communication between owners and pets through effective training methods.
  • Created personalised training plans, resulting in tailored approach for each dog's needs.
  • Utilised various tools like clickers, leashes and toys during trainings enhancing effectiveness of sessions.
  • Employed positive reinforcement with animals, including using clicker-training method and food rewards.
  • Conducted behavioural assessments for identifying specific training requirements.

Receptionist

Easifit Tyres
Ellesmere Port, Cheshire
03.2020 - 09.2021
  • Maintained accurate and up-to-date records for smooth handovers.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Located information and records quickly to assist with ad-hoc queries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Handled office petty cash and maintained flawless records.
  • Embodied company values through friendly and reliable customer service.

Manufacturing operator

LCA Group
Hawarden, Flintshire
03.2019 - 12.2019
  • Collaborated with team to streamline workflows and enhance overall productivity.
  • Maximised productivity with proactive planning.
  • Assembled products with precision to meet quality standards within agreed timeframes.
  • Adhered strictly to operational guidelines whilst ensuring maximum productivity from machinery operations.
  • Kept clean working areas for safe, productive warehouse environments.
  • Followed production guidelines and specifications to produce quality products.
  • Liaised closely with quality control teams to ensure high standards were consistently met or exceeded.
  • Responded promptly to work orders and production schedules for timely task completion
  • Worked with small parts and hand tools to assemble electrical products.

Electrical assembly operative

Promatic International Ltd
Hooton, Merseyside
04.2012 - 03.2019
  • Upheld high cleanliness standards within work environment, followed good manufacturing practices.
  • Assembled components, improved overall productivity levels at the factory.
  • Sorted parts before assembly, optimised workflow processes on the production floor...
  • Organised workstation for maximum work performance and minimum errors.
  • Maintained safety standards by strict adherence to company policies and procedures.
  • Worked with small parts and hand tools to assemble electrical products.
  • Operated hand tools in line with health and safety guidelines, ensuring personnel wellbeing.
  • Achieved fast assembly times with strong focus on speed and accuracy.
  • Trained new employees and promoted supportive, performance-oriented atmosphere, instructing in use of machinery, standard operating procedures and company policies.
  • Soldered small components into place, creating durable connections.

Office cleaner

NIC Cleaning Services
Ellesmere Port, Cheshire
10.2011 - 05.2012
  • Vacuumed carpeted areas and mopped hard floors.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Polished glass, mirrors and metal items to attractive shine.
  • Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Prevented risk of injury by clearly displaying safety signs and barriers, maintaining safe workspaces.
  • Followed health and safety standards governing correct use of chemicals.
  • Coordinated well with other staff members whilst performing duties to maintain harmony.

Education

Foundation Degree in Science - Dog Training

Victoria Stilwell Academy of Dog Training
Atlanta, GA
04.2021 - 12.2022

Certificate of Higher Education - Animal Management

Reaseheath College
Nantwich, Cheshire East
09.2009 - 03.2011

Skills

  • Stock counting
  • Window dressing
  • Customer service orientation
  • Stock control
  • Computer literate
  • Product knowledge
  • Brand awareness promotion
  • Stocking shelves
  • Time-management
  • Positive attitude
  • Till and cash handling

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Affiliations

  • Dabbled in making designs for own clothing brand
  • Continuing education with canine nutrition

References

References available upon request.

Timeline

Sales assistant

Imperial Pets Ltd
03.2022 - Current

Dog trainer

The Bark Squad
01.2022 - Current

Foundation Degree in Science - Dog Training

Victoria Stilwell Academy of Dog Training
04.2021 - 12.2022

Receptionist

Easifit Tyres
03.2020 - 09.2021

Manufacturing operator

LCA Group
03.2019 - 12.2019

Electrical assembly operative

Promatic International Ltd
04.2012 - 03.2019

Office cleaner

NIC Cleaning Services
10.2011 - 05.2012

Certificate of Higher Education - Animal Management

Reaseheath College
09.2009 - 03.2011

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Jessica Peters