Salesforce
Jessica Parker-Burns
Key Account Manager – Public Sector
Northwich
Summary
Experienced and results-driven Key Account Manager with a strong track record in public sector sales, particularly within law enforcement and government and defense sectors. Adept at building and maintaining long-term relationships with key stakeholders, driving strategic growth, and consistently exceeding revenue targets. Skilled in navigating complex procurement processes and delivering tailored solutions that address the unique challenges of public sector clients. Now seeking a new, long-term opportunity in Account Management where I can continue to contribute to business growth, foster strong partnerships, and achieve sustained success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Account Executive – EMEA (Law Enforcement / Government)
Cellebrite
Remote
04.2024 - Current
- Revitalised dormant accounts by introducing strategic account management processes, increasing client retention by 15% within five months.
- Manage a portfolio of 12 UK police force accounts, delivering tailored learning and development solutions to meet the operational and strategic needs of law enforcement
- Established a cross-functional escalation process, reducing issue resolution time for key clients by 30%, directly improving client satisfaction scores.
- Secured £300K in new contracts by collaborating with law enforcement agencies on customised solutions for digital investigation tools.
- Led the implementation of a new client success framework, which increased solution adoption rates by 10% across key accounts.
- Actively generated £150K in new business leads through participation in industry conferences and regional networking events.
- Forecasted accurately to enable revenue performance evaluations.
- Converted sales leads through persuasive pitching, achieving personal revenue targets.
- Demonstrated product features and functions to engage potential customers.
Global Key Account Manager – Public Sector
Insights Learning & Development
10.2022 - 04.2024
- Drove a 30% portfolio growth in the first 12 months, generating £600K in revenue by identifying and addressing client-specific challenges
- Identified new business opportunities and increased lead generation to grow profits.
- Led the government tender process, securing significant contracts through a deep understanding of procurement requirements and regulatory landscapes
- Cultivated strong relationships with senior stakeholders, influencing decision-making and becoming a key partner for law enforcement agencies
- Consistently exceeded monthly sales targets by developing innovative sales strategies and creating tailored proposals that met the unique demands of public sector clients.
- Monitored commercial performance of full portfolio, scheduling consistent follow-ups with each account.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
Key Account Manager
Clearooms
04.2022 - 10.2022
- Spearheaded 50% growth in client portfolio for this dynamic start-up within 6 months, focusing on public sector and law enforcement clients
- Led contract negotiations, renewals, and outbound sales efforts, contributing to significant increases in contract renewal rates and customer satisfaction
- Collaborated with marketing and sales teams to identify and assess new business opportunities, enhancing brand awareness and expanding market reach.
Police Constable
Cheshire Constabulary
03.2018 - 04.2022
- Dedicated and passionate Police Officer committed to ensuring the safety and well-being of the community
- Adept at building strong relationships through effective communication and a genuine desire to help others
- Proven track record of upholding the highest standards of law enforcement and responding to emergency situations with professionalism and composure
- Committed to fostering positive community relations and earning trust through transparency and accountability.
Intelligence Officer
Cheshire Constabulary
06.2017 - 03.2018
- To spearhead comprehensive crime pattern research and incident analysis aligned with the strategic priorities outlined by intelligence team managers
- Adept at contributing to the creation of high-quality intelligence products through meticulous research and analysis
- Demonstrates a commitment to delivering precise, relevant, and timely insights that empower informed decision-making within the intelligence framework
- Attended Crown court to submit evidential reviews of work.
Finance Associate
ConvaTech
01.2017 - 03.2018
Education
BSc Forensic Anthropology and Natural Sciences (2:1) - Natural Science
Liverpool John Moores University
Liverpool 01.2011 - 07.2015
Diploma in Animal Management and Science (DDM) - undefined
Reaseheath College
9 GCSEs (Grades A-C) including English, Maths, and Science - undefined
County High School Leftwich
Skills
undefined
Custom Section
DBS Certificate, Greyhound Rescue, Children's Reading Mentor at Local Primary School
Software
Dynamics
Interests
Volunteer local Greyhound charity
Volunteer as reading mentor at local primary school
Timeline
Account Executive – EMEA (Law Enforcement / Government)
Cellebrite
04.2024 - Current
Global Key Account Manager – Public Sector
Insights Learning & Development
10.2022 - 04.2024
Key Account Manager
Clearooms
04.2022 - 10.2022
Police Constable
Cheshire Constabulary
03.2018 - 04.2022
Intelligence Officer
Cheshire Constabulary
06.2017 - 03.2018
Finance Associate
ConvaTech
01.2017 - 03.2018
BSc Forensic Anthropology and Natural Sciences (2:1) - Natural Science
Liverpool John Moores University
01.2011 - 07.2015
Diploma in Animal Management and Science (DDM) - undefined
Reaseheath College
9 GCSEs (Grades A-C) including English, Maths, and Science - undefined
County High School Leftwich
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