- Health and fitness
- reading
- cooking for my family and friends
- going on walks with my friends
Jessica Orourke
Shropshire,Market Drayton
Summary
Dynamic team member skilled in driving sales and enhancing customer service in high-energy retail settings. Proven ability to multitask effectively while maintaining a strong focus on customer satisfaction. Consistently achieves and surpasses sales targets, contributing to overall team success.
Overview
5
5
years of professional experience
Work History
Sales Manager
vape supplier
Birmingham
01.2025 - Current
- Enhanced product displays in stores to elevate visual appeal and attract customer attention.
- Engaged with shopkeepers and customers to enhance overall satisfaction.
- Maintained composure while effectively managing multiple tasks in fast-paced environments.
- Guided new staff in understanding roles and responsibilities to foster effective teamwork and communication.
- Executed decisions effectively to enhance operational efficiency.
- Optimised time management and workload to enhance overall productivity.
- Developed and maintained strong relationships with key clients to drive sales growth and increase customer loyalty.
- Collaborated with marketing team to create promotional campaigns that effectively showcased new product launches and special offers.
- Trained and mentored new sales representatives, equipping them with product knowledge and effective sales techniques.
- Resolved customer inquiries and complaints promptly, providing excellent service to enhance overall customer satisfaction.
Sales Assistant
Superdrug
04.2021 - 12.2024
- Facilitated expert recommendations for product selection to enhance customer satisfaction.
- Executed transaction processing and cash handling with precision and efficiency.
- Optimised stock levels and replenished shelves to ensure seamless customer experience.
- Maintained cleanliness and organisation through systematic coordination and collaboration with team members.
- Conducted training sessions for new staff on store procedures and customer service standards.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Handled customer returns, refunds and exchanges at customer service desk.
- Shared new products and promotions with customer to encourage sales.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Met sales targets through proactive promotion and excellent customer service.
- Participated in staff training sessions, continually improving product knowledge and sales techniques.
- Processed and loaded deliveries and backstock onto store shelves.
- Received, processed and organised deliveries within tight deadlines.
- Assisted in the planning and execution of in-store events and promotions.
Education
A-Levels - maths and English
Painsley sixth form
stoke on trent01-2020
Skills
- Customer relationship management
- Sales techniques and reporting
- Time management and prioritization
- Team collaboration
- Product presentation and knowledge
- Customer service excellence
- Conflict resolution
- Numeracy skills
- Shelf stocking and cleaning
- Effective communication
Interests
Timeline
Sales Manager
vape supplier
01.2025 - Current
Sales Assistant
Superdrug
04.2021 - 12.2024
A-Levels - maths and English
Painsley sixth form