Jessica Ogobue
Aberdeen
Summary
Experienced non-medical Care Provider offering two years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
10
10
years of professional experience
Work History
Care Assistant
Renaissance Care
01.2023 - Current
- Exceptional Personal Care: Deliver exceptional personal care for elderly residents, ensuring their comfort, mental stimulation, and overall wellbeing.
- Detail-Oriented Documentation: Meticulously complete administration and documentation related to resident care, providing clear and organized records for a seamless experience.
- Resident Advocacy: Advocate for residents' best interests while upholding the highest standards of customer service in alignment with company policies and guidelines.
- Environment Enhancement: Maintain and enhance resident rooms and communal areas to create a warm, inviting space that exceeds customer expectations.
- Engaging Social Activities: Organize and lead social activities, fostering a vibrant community that contributes to residents' satisfaction and enjoyment.
- Impeccable Appearance: Ensure residents present an impeccable appearance, enhancing their dignity and satisfaction with our services.
- Communication: Collaborate with resident relatives through empathetic communication, building strong relationships that instill confidence in our customer-centric approach.
- Continuous Well-being Monitoring: Regularly observe and assess clients' well-being, promptly addressing any concerns to maintain the highest level of customer satisfaction.
- Safe Mobility Support: Provide safe and supportive assistance for clients' mobility, prioritizing their comfort and safety through personalized care.
- Proactive Safety Measures: Implement proactive safety protocols to ensure a secure environment, demonstrating our commitment to the well-being and peace of mind of our residents and their families.
Financial Analyst (Funds Transfer)
Access Bank PLC
11.2019 - 09.2022
- Multi-Channel Customer Communication: Professionally managed customer enquiries and requests across multiple channels, including email and telephone, ensuring timely and effective responses.
- Offshore Funds Management: Expertly handled customer queries related to offshore funds transfers, providing clear, concise explanations and guidance.
- Oversight of High-Priority Transactions: Monitored and ensured the accurate processing of high-priority transactions, maintaining a focus on customer satisfaction and compliance.
- Offshore Fund Recall Execution: Efficiently executed offshore fund recalls, following customer instructions and adhering to procedural standards.
- Fund Transfer Form Assistance: Assisted customers with the completion of fund transfer forms, ensuring all necessary details were provided and procedures were followed.
- Accurate Inflow Processing: Processed and credited inflows into customer accounts with precision, ensuring accuracy and adherence to banking standards.
English Teacher
God's Will International School
04.2018 - 03.2019
- Curriculum Development: Develop and implement engaging and student-centered lesson plans aligned with the curriculum standards, promoting a comprehensive understanding of English language and literature.
- Classroom Management: Foster a positive and inclusive classroom environment, effectively managing student behavior, and encouraging active participation and collaboration.
- Individualized Instruction: Provide differentiated instruction to meet the diverse needs of students, addressing various learning styles and abilities within the classroom.
- Literature Exploration: Instill a love for literature by introducing students to a variety of genres, authors, and literary periods, encouraging critical thinking and analytical skills.
- Writing Proficiency: Guide students in developing strong writing skills, including essay composition, creative writing, and effective communication.
- Assessment and Feedback: Implement a variety of formative and summative assessments, providing constructive feedback to students to support their academic growth.
- Parental Communication: Maintain open and proactive communication with parents, providing regular updates on student progress, achievements, and areas for improvement.
- Extracurricular Involvement: Engage in extracurricular activities, such as leading literary clubs or organizing language-related events, to enhance the overall English learning experience.
Customer Service Representative (Teller)
First City Monument Bank
08.2015 - 07.2016
- New Account Assistance: Provided comprehensive support to customers during the account opening process, ensuring all required documentation and forms were completed accurately for a seamless onboarding experience.
- Accurate Cash Handling: Responsible for processing cash deposits with precision, ensuring customer accounts were correctly credited, and maintaining high standards of financial accuracy to minimize discrepancies.
- Bank Verification Support: Assisted customers with Bank Verification Number (BVN) updates, ensuring compliance with regulatory requirements and providing guidance to help them navigate the process smoothly.
- Mobile Banking Adoption: Demonstrated flexibility and excellent customer service by assisting elderly users and non-native English speakers in setting up and activating the mobile banking app, promoting increased accessibility to digital banking services.
- Composure under Pressure: Successfully managed high-stress situations, particularly during system downtime, by addressing the concerns of frustrated customers in a calm and professional manner, ensuring their issues were resolved effectively.
Education
MSc - Business Management & Human Resources
Robert Gordon University
Aberdeen09.2023
HND - Public Administration
Federal Polytechnic Oko
Anambra, Nigeria06.2017
High School Diploma -
Divine Secondary School
Imo, Nigeria07.2010
Skills
- Team player
- Ability to work under Pressure
- Empathy
- Adaptability
- Attention to details
- Resident Advocacy
- Engaging Social Activities
- Impeccable Appearance
- Communication
- Continuous Well-being Monitoring
- Safe Mobility Support
- Medication and appointment reminders
Additional Information
I am fully prepared and willing to relocate for this opportunity
Timeline
Care Assistant
Renaissance Care
01.2023 - Current
Financial Analyst (Funds Transfer)
Access Bank PLC
11.2019 - 09.2022
English Teacher
God's Will International School
04.2018 - 03.2019
Customer Service Representative (Teller)
First City Monument Bank
08.2015 - 07.2016
High School Diploma -
Divine Secondary School
MSc - Business Management & Human Resources
Robert Gordon University
HND - Public Administration
Federal Polytechnic Oko
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