Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jessica O'Brien

Antrim,Antrim

Summary

I am a hardworking Popeyes Team Member with extensive experience in maintaining cleanliness, assisting customers, and ensuring food safety. I demonstrate strong skills in customer service, team collaboration, cash handling, and conflict resolution. I'm adept at adhering to health regulations and delivering high-quality service to enhance customer satisfaction. I am very committed to continuous improvement and operational efficiency within the hospitality and foodservice industry.

Overview

1
1
year of professional experience

Work History

Popeyes Team Member

Popeyes UK
Antrim, Antrim
06.2025 - Current
  • Maintained cleanliness and organisation of kitchen and dining areas.
  • Assisted customers with orders and provided recommendations on menu items.
  • Operated kitchen equipment safely and efficiently to prepare food.
  • Handled cash transactions accurately and issued change to customers.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Monitored food quality and presentation to meet customer expectations.
  • Adhered to health and safety regulations to maintain a safe working environment.
  • Worked hard to learn all required tasks quickly to maximise performance.
  • Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
  • Took orders and made suggestions to guest tastes and preferences.
  • Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
  • Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
  • Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
  • Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
  • Applied excellent customer service techniques for optimal guest satisfaction.
  • Kept front-of-house areas for clean, safe environment welcoming staff and customers.
  • Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
  • Processed cash and card payments, providing correct change and feedback forms.
  • Completed opening, closing and shift change tasks in full to promote store efficiency.
  • Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
  • Worked collaboratively to complete daily operational tasks against team targets.
  • Drove team success by completing allocated tasks quickly and accurately.
  • Complied with health and sanitation practices and procedures.
  • Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
  • Farewelled customers in polite, professional manner, maintaining positive impressions.
  • Remembered key menu features, ingredients and allergen information.
  • Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
  • Participated in team meetings, contributing ideas for improving service delivery and operational efficiency.
  • Implemented health and safety protocols, adhering to regulations and maintaining a safe environment for both staff and customers.

Education

GCSEs -

Blessed Trinity College
Belfast
01-2023

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Food safety
  • Adaptable communication
  • Menu knowledge
  • Order processing
  • Conflict resolution
  • Time management
  • Health regulations
  • Shift coordination
  • Cleanliness standards
  • Punctuality
  • Reliability
  • Attention to Detail
  • Health and safety standards
  • Following instructions
  • Handling cash
  • Product knowledge
  • Strength and flexibility
  • Cleaning and sanitising
  • Food and beverage service
  • Task prioritisation
  • Guest and client satisfaction
  • Hospitality and foodservice
  • Cleaning techniques
  • Inventory checking
  • Trained in food safety guidelines
  • Quality food preparation
  • Basic numeracy
  • Use of cleaning chemicals
  • Risk prevention
  • Payment methods

Interests

I enjoy organising my living space which showcases my skills and attention to detail I collect various trinkets which has built patience, focus and an eye for detail I also draw and write which enhances my precision and dedication

Timeline

Popeyes Team Member

Popeyes UK
06.2025 - Current

GCSEs -

Blessed Trinity College
Jessica O'Brien