I enjoy organising my living space which showcases my skills and attention to detail I collect various trinkets which has built patience, focus and an eye for detail I also draw and write which enhances my precision and dedication
Jessica O'Brien
Antrim,Antrim
Summary
I am a hardworking Popeyes Team Member with extensive experience in maintaining cleanliness, assisting customers, and ensuring food safety. I demonstrate strong skills in customer service, team collaboration, cash handling, and conflict resolution. I'm adept at adhering to health regulations and delivering high-quality service to enhance customer satisfaction. I am very committed to continuous improvement and operational efficiency within the hospitality and foodservice industry.
Overview
1
1
year of professional experience
Work History
Popeyes Team Member
Popeyes UK
Antrim, Antrim
06.2025 - Current
- Maintained cleanliness and organisation of kitchen and dining areas.
- Assisted customers with orders and provided recommendations on menu items.
- Operated kitchen equipment safely and efficiently to prepare food.
- Handled cash transactions accurately and issued change to customers.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored food quality and presentation to meet customer expectations.
- Adhered to health and safety regulations to maintain a safe working environment.
- Worked hard to learn all required tasks quickly to maximise performance.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Took orders and made suggestions to guest tastes and preferences.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
- Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Kept front-of-house areas for clean, safe environment welcoming staff and customers.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
- Processed cash and card payments, providing correct change and feedback forms.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
- Worked collaboratively to complete daily operational tasks against team targets.
- Drove team success by completing allocated tasks quickly and accurately.
- Complied with health and sanitation practices and procedures.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Farewelled customers in polite, professional manner, maintaining positive impressions.
- Remembered key menu features, ingredients and allergen information.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Participated in team meetings, contributing ideas for improving service delivery and operational efficiency.
- Implemented health and safety protocols, adhering to regulations and maintaining a safe environment for both staff and customers.
Education
GCSEs -
Blessed Trinity College
Belfast01-2023
Skills
- Customer service
- Team collaboration
- Cash handling
- Food safety
- Adaptable communication
- Menu knowledge
- Order processing
- Conflict resolution
- Time management
- Health regulations
- Shift coordination
- Cleanliness standards
- Punctuality
- Reliability
- Attention to Detail
- Health and safety standards
- Following instructions
- Handling cash
- Product knowledge
- Strength and flexibility
- Cleaning and sanitising
- Food and beverage service
- Task prioritisation
- Guest and client satisfaction
- Hospitality and foodservice
- Cleaning techniques
- Inventory checking
- Trained in food safety guidelines
- Quality food preparation
- Basic numeracy
- Use of cleaning chemicals
- Risk prevention
- Payment methods
Interests
Timeline
Popeyes Team Member
Popeyes UK
06.2025 - Current
GCSEs -
Blessed Trinity College