Jessica Oakes
Sandbach,United Kingdom
Summary
I am a hardworking and dependable professional with a strong background in administrative support and customer care. Over the past six years in a fast-paced, creative industry, I was responsible for managing bookings, maintaining accurate calendars, and ensuring the smooth coordination of daily operations. I take pride in delivering excellent service, both internally and externally, with a focus on clear communication, attention to detail, and a proactive approach to problem-solving. I'm comfortable working individually or as part of a team, always aiming to make things run as smoothly as possible for both visitors and colleagues.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work history
Team Leader & Key Photographer
Olive Tree Photography
Warrington, Cheshire
08.2019 - 08.2025
- Executed cake smash, newborn, maternity, and family photoshoots with professional precision.
- Managed calendar effectively to optimise appointment scheduling.
- Regularly hit booking targets, which are largely phone targets
- Maintained strict scheduling, successfully managing six back-to-back sessions on busy days.
- Delivered exceptional customer service, prioritising client satisfaction throughout sessions.
- Engaged clients of all ages, ensuring enjoyable experiences during sessions.
- Created and uploaded engaging content for Facebook, Instagram, and TikTok platforms.
- Cultivated a keen eye for detail, resulting in consistently high-quality images.
- Assisted with performance reviews to identify areas of improvement for the team.
Nanny
The Dow Family
01.2021 - 03.2021
- Whilst furloughed from Olive Tree Photography during the pandemic, I worked with the Dow family, nannying for their two boys (9, 13) who I had previously nannied for in the past.
- My main focus was the 9 years old, as I helped with his home schooling three days a week.
- Assisting family with light housework.
- Established positive relationships with parents to ensure consistent child-rearing practices.
Nanny
Tinies Childcare Agency / Dow Family
01.2018 - 01.2019
- Whilst working for Tinies, I was placed with the Dow family as a nanny with two young boys 6 years and 11 years.
- My duties included but not limited to: School pick up: time keeping to ensure I could pick up the boys from separate schools at the correct times.
- Help with homework: ensuring the boys daily homework was complete.
- Planning activities for the boys during school holidays: arts and crafts, cooking, baking and afternoons out.
Children's Club Team Member
Neilson Holidays
01.2016 - 01.2018
- As part of the childrens club team in Greece and Italy I cared for children ages 6 months to 13 years old whilst assisting and supervising them in all the activities available on the resort such as sailing, kayaking, tennis and fitness, whilst safely following procedures.
- Building a quick relationship with parents and children was extremely important as children would only be in my care for 1-2 weeks at a time.
- We would be responsible for settling the children to sleep until their parents returned from their evening out.
- On my last season in Italy I looked after a young girl with Down Syndrome with 1-1 care.
- It was my duty of care to make sure activities could be adapted to her individual needs whilst having lots of fun.
Chalet Host
Neilson Holidays
01.2016 - 01.2018
- I worked in Andorra for two winter seasons as a chalet host, where my role included customer facing service skills, such as serving food and drinks as well as behind the scenes cleaning rooms and cooking breakfast.
- Greeted and welcomed guests upon their arrival at the hotel and answered any questions they had regarding amenities.
Photographer
CE Photos (formally Claire Edmead Photography)
06.2016 - 09.2016
- Company Overview: Based in a Neilson resort in Greece (Messini Beach club).
- My role was to photograph the key activities in the resort from sailing, tennis, bikes, fitness and children's club, also to arrange, shoot and edit family portrait sessions.
- Customer service: People facing: working with people of varied ages on family photo shoots and working alongside the children's club, helping the nannies when necessary.
- Money handling.
- Order processing.
- Based in a Neilson resort in Greece (Messini Beach club).
Senior Chalet Host
Select Chalets Austria
01.2015 - 04.2016
- In my role as senior chalet girl for select chalets I was responsible for creating the weekly rota's for a team of eight chalet hosts.
- I would complete the weekly departure and arrival paperwork.
- It was also my responsibility to correspond with the UK office for weekly updates for guest information/requirements.
- Customer service: ensuring guests where happy throughout their stay.
- Weekly rota's: organising the staff rotas to ensure each role is filled each day.
Education
BA Hons - Photography
Coventry University
Photography
South Cheshire College
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South Cheshire College
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Sandbach High School
Skills
- Full clean drivers license
- Team player
- Punctual and reliable
- Customer service
Accomplishments
- Completed a solo Hyrox race, in which I raised £800 for Macmillan.
- 4 years of season work (chalet hosting & nannying) in Greece, Andorra and Italy.
References
Available upon request
Affiliations
- Photography
- Hiking
- Baking
- Fitness
Timeline
Nanny
The Dow Family
01.2021 - 03.2021
Team Leader & Key Photographer
Olive Tree Photography
08.2019 - 08.2025
Nanny
Tinies Childcare Agency / Dow Family
01.2018 - 01.2019
Photographer
CE Photos (formally Claire Edmead Photography)
06.2016 - 09.2016
Children's Club Team Member
Neilson Holidays
01.2016 - 01.2018
Chalet Host
Neilson Holidays
01.2016 - 01.2018
Senior Chalet Host
Select Chalets Austria
01.2015 - 04.2016
Photography
South Cheshire College
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South Cheshire College
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Sandbach High School
BA Hons - Photography
Coventry University
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