Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Timeline
Generic

Jessica Norris

Lancaster

Summary

As a recent Criminology Masters graduate and former president of Lancaster Roses Cheerleading society, I bring a unique blend of academic rigor, leadership experience, and passion for community engagement to the table. With a deep understanding of criminological theories and methodologies honed through academic study, coupled with practical leadership skills developed while steering a university society, I am poised to make a meaningful impact in the field of criminal justice. My tenure as president has equipped me with exceptional organizational abilities, effective communication skills, and a proven track record of successfully managing diverse teams and projects. I am committed to leveraging this multifaceted background to drive positive change, promote social justice, and contribute to the advancement of our society.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Part-time Waitress

The Royal Oak Hornby
Hornby
07.2023 - Current
  • Key skills in time management, teamwork and leadership development
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Barista

Costa Coffee
05.2022 - 01.2023
  • Gained Barista training as well as developing my customer service skills further.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Totalled bills and accepted cash, card and mobile payments.

Part-time Receptionist and Court Monitor

Jump Rush Trampoline Park Morecambe
Morecambe
07.2019 - 01.2022
  • Key Skills include outstanding customer service, working efficiently, good communication skills with other areas of the park and good attention to detail to ensure safety in the park.
  • Checked notes carefully to spot counterfeit currency.
  • Operated cash registers with proficiency during high-volume times, reducing customer queues.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Completed opening and closing procedures each day.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.

Part-time front of house staff

The Station Hotel Caton
Caton
02.2018 - 06.2018
  • Key skills include teamwork, working efficiently and having good communication skills to cope well under pressure.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Kept tables clear of used crockery, glassware and cutlery.

Education

MA Criminology and Criminal Justice - Criminology

Lancaster University
12.2023

BA Hons Criminology -

Lancaster University

Ripley St Thomas CE Academy Lancaster

GCSEs -

Queen Elizabeth School, Kirkby Lonsdale
09.2012 - 05.2017

Skills

Adaptability and Flexibility:

  • Ability to adapt to changing circumstances and environments
  • Skill in managing multiple tasks and priorities simultaneously
  • Capacity to learn new concepts and methodologies quickly and apply them effectively

Research Skills:

  • Ability to conduct comprehensive literature reviews
  • Proficiency in qualitative and quantitative research methodologies
  • Experience with data collection, analysis, and interpretation
  • Skill in designing research projects and formulating research questions

Communication Skills:

  • Excellent written communication skills for producing reports, papers, and presentations
  • Proficiency in articulating complex ideas and concepts clearly and concisely

Analytical Skills:

  • Strong analytical skills for examining crime patterns, trends, and social behaviours
  • Ability to interpret statistical data and draw meaningful conclusions
  • Skill in identifying patterns and correlations in data related to crime and justice

Critical Thinking:

  • Capacity to critically evaluate theories, policies, and empirical evidence
  • Ability to analyze complex issues and identify underlying causes
  • Skill in synthesizing information from multiple sources to develop informed perspectives

Problem-Solving Abilities:

  • Capacity to identify and address social and criminal justice issues
  • Skill in developing innovative solutions to complex problems
  • Ability to apply theoretical knowledge to real-world scenarios and propose evidence-based interventions

Teamwork and Collaboration:

  • Ability to contribute effectively to group projects and initiatives
  • Skill in fostering positive working relationships and promoting teamwork

Ethical Awareness:

  • Understanding of ethical considerations in criminological research and practice
  • Skill in navigating ethical dilemmas and making ethical decisions in challenging situations

Cultural Competence:

  • Awareness of cultural diversity and its impact on crime, justice, and victimization
  • Ability to work effectively with individuals from diverse backgrounds
  • Skill in promoting inclusivity and addressing issues of equity and social justice

References

References available upon request.

Accomplishments

    As Captain of the Cheerleading Society while studying for my Masters at Lancaster, we achieved what was believed to be impossible; winning an away Roses (Lancaster vs. York Varsity).

    This historic win lead to us being nominated for "Roses club of the Tournament" out of every single competing fixture at Roses 2023. We were against some tough competitors and unfortunately didn't come out of top. However, considering we weren't considered a sports team and were nominated as a sport was a huge achievement in itself and one I will always be proud of.

Affiliations

  • Cheerleading
  • Reading
  • Running
  • Going to the gym
  • Going on walks with friends

Timeline

Part-time Waitress

The Royal Oak Hornby
07.2023 - Current

Barista

Costa Coffee
05.2022 - 01.2023

Part-time Receptionist and Court Monitor

Jump Rush Trampoline Park Morecambe
07.2019 - 01.2022

Part-time front of house staff

The Station Hotel Caton
02.2018 - 06.2018

GCSEs -

Queen Elizabeth School, Kirkby Lonsdale
09.2012 - 05.2017

MA Criminology and Criminal Justice - Criminology

Lancaster University

BA Hons Criminology -

Lancaster University

Ripley St Thomas CE Academy Lancaster

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