Jessica Neal
Nottingham
Summary
Regulatory and programme delivery professional with extensive experience in government-funded energy efficiency programmes within regulated environments. Skilled in interpreting Ofgem guidance, analyzing complex evidence, and enhancing operational processes to ensure high-quality programme delivery. Proven track record in delivering assurance projects, improving verification processes, and developing insightful reporting for informed decision-making. Recognized for building strong relationships with operational teams, contractors, and stakeholders, while consistently identifying opportunities to enhance quality, efficiency, and customer outcomes.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Project Assistant - Government Funded Energy Efficiency Programmes - ECO Verification Team
E.ON Next
Nottingham
2025.04 - 2026.08
- Reviewed contractor evidence to support government-funded energy efficiency programme delivery and reporting.
- Produced bi-monthly performance reports using Excel and Power BI for stakeholders.
- Built project trackers and reporting tools to strengthen day-to-day programme visibility.
- Designed and implemented verification processes for innovation measures delivery.
- Created guidance decision tools and developed training materials for delivery teams.
- Investigated anomalies with risk, fraud and operations teams to improve delivery outcomes.
Delivery Notification Assessor
E.ON Energy
2024.02 - 2025.04
- Conducted audits to verify compliance with Ofgem regulations and standards, managing approximately 200 contractor submissions per month.
- Maintained accurate documentation and tracked audit findings to completion.
- Identified compliance issues, then resolved them through coordinated corrective actions.
- Coached and trained contractors to follow required compliance processes.
- Escalated potential fraud risks to support detection and investigation.
- Assisted resolution actions by addressing flagged risk areas promptly.
- Maintained and updated compliance assessment records to meet deadlines.
- Contributed process improvement input using regulatory knowledge updates and guidance.
- Collaborated with internal teams and contractors to improve compliance performance.
ECO Eligibility Administrator
E.ON Energy
2023.09 - 2024.02
- Checked eligibility processes for customers applying to the eco scheme.
- Delivered eco scheme and obligation in line with Ofgem approval and regulations.
- Compiled evidence for internal audits and completed entitlement check audit actions.
Revenue Protection Administrator
E.ON Energy
2020.11 - 2023.09
- Receiving and evaluating reports of suspected energy theft, determining viability for criminal proceedings, and raising field visits for further investigation
- Responsible for producing monthly reports on energy theft for the Retail Energy Code
- Analysing customer account behaviour to identify those likely to be a risk for the business
- Resolving stakeholder queries efficiently and within agreed timescales
- Providing information to assist the Police and other 3rd party fraud organisations with their investigations
- Reviewing accounts for the recovery of costs and losses resulting from theft of energy
- Responsible for authorising accounts to proceed to warrant action
- Keeping databases updated with actions and remedies taken by Revenue Protection service providers.
Energy Ombudsman Liaison Advisor
E.ON Energy
2013.07 - 2020.11
- Responsible for preparing case files for the Energy Ombudsman, including analysing customer accounts, mapping complaint journeys, and providing clear rationales for events.
- Skilled in building and maintaining relationships with internal and external stakeholders while ensuring all work aligns with regulations, industry guidelines, and SLAs.
Education
Level 3 Data Citizen Bootcamp - Data Analysis
Cambridge Sparks
Cambridge 2022.11 - 2023.02
BA (Hons) - Politics
Nottingham Trent University
Nottingham 2004.01 - 2007.01
A Levels - Sociology (A), Psychology (C) Media Studies (C)
New College Nottingham / Rushcliffe Sixth Form
NottinghamGCSEs -
Rushcliffe Comprehensive School
West Bridgford, NottinghamSkills
- Working within the funded retrofit sector
- Programme Delivery & Continuous Improvement
- Regulatory Interpretation (Ofgem)
- Data Analysis & Performance Reporting
- Risk Identification & Investigation
- Contractor Performance & Quality Improvement
- Audit & Evidence Review
- Process Design & Implementation
- Stakeholder Engagement
- Fraud & Anomaly Investigation
- Advanced Excel and MS Office
- Microsoft Power BI (Beginner)
Key Achievements
Protected over £6 million of ECO4 programme delivery
Played a key role reviewing historic Proof of Tariff cases, reducing a backlog from around 840 to approximately 340 cases and helping protect timely submission of ECO4 measures while maintaining evidence quality.
Supported delivery of government-funded retrofit programmes
Extensive experience supporting ECO4 and GBIS delivery through evidence verification, regulatory interpretation, contractor engagement and operational reporting.
Improved operational reporting
Produced reporting and Excel analysis used by management to monitor programme performance, quality and operational risk.
Developed project guidance
Produced operational guidance and verification processes adopted across the team, improving consistency and reducing technical queries.
Recognised technical specialist
Trusted adviser for Innovation Measures, documentary evidence and complex Ofgem requirements.
Accomplishments
- Recognised by managers and colleagues for contributions to CRM implementation and Innovation Measures.
- Frequently consulted on complex evidential requirements and verification processes.
Timeline
Project Assistant - Government Funded Energy Efficiency Programmes - ECO Verification Team
E.ON Next
2025.04 - 2026.08
Delivery Notification Assessor
E.ON Energy
2024.02 - 2025.04
ECO Eligibility Administrator
E.ON Energy
2023.09 - 2024.02
Level 3 Data Citizen Bootcamp - Data Analysis
Cambridge Sparks
2022.11 - 2023.02
Revenue Protection Administrator
E.ON Energy
2020.11 - 2023.09
Energy Ombudsman Liaison Advisor
E.ON Energy
2013.07 - 2020.11
BA (Hons) - Politics
Nottingham Trent University
2004.01 - 2007.01
A Levels - Sociology (A), Psychology (C) Media Studies (C)
New College Nottingham / Rushcliffe Sixth Form
GCSEs -
Rushcliffe Comprehensive School