Jessica MPUTU BOLAWALI

Experienced professional with a strong background in inclusive teaching approaches and student counselling. Demonstrates expertise in ethical decision making, crisis management, and creative thinking. Proven skills in negotiation, effective communication, and public engagement. Adept at budget management, project management, and strategic planning. Committed to fostering cultural awareness and team leadership while maintaining attention to detail and time-management. Proficient in Microsoft Office Suite and inventory control with a focus on customer service excellence.

• I hereby certify that the above information is true and correct.
• 05/23/23

• English courses, KLC, 07/01/12, 08/31/13
• Relational Management: Connaissance de soi, lui-même, préalable à la connaissance/gestion de l'autre (techniques de gestion des gens difficiles), CAPS (Cabinet psychologique), 02/01/13
• Time management, CADICEC, 09/01/12
• Vodashop Assistant, Vodacom Congo, 03/01/12
• Customer Care agent (call Center advisor, CIA coordinator, Registration Agent, Telesales Agent), Vodacom Congo, 01/01/12, 03/31/12
• Vodacom Products and Service, Vodacom Congo, 02/01/12
• Basic GSM, Vodacom Congo, 12/01/11

• Spouse's Name: Patrick Mukaya
• Date of birth: 09/02/86
• Gender: Female
• Nationality: Congolese
• Marital status: Married