Jessica McBride
Bedford
Summary
Reliable receptionist focused on providing exceptional customer service. Skilled in organization and multitasking within high-pressure environments. Proficient in multiple computer systems, with a proven track record of trustworthiness and strong interpersonal abilities.
Overview
8
8
years of professional experience
Work history
Sales assistant
Arcadia
Bedford
09.2024 - Current
- Foster customer relationships through a warm and inviting approach.
- Create engaging window displays that captivate shoppers and promote brand visibility through innovative themes.
- Facilitate accurate cash and card payment processing to maintain financial integrity and compliance with established guidelines.
- Create an inviting store environment through meticulous organisation and cleanliness, fostering a positive shopping experience.
- Optimise customer experience and waiting times to foster efficiency and satisfaction in operational processes.
- Nurture ongoing relationships with regular customers to sustain satisfaction and foster loyalty.
- Provide personalised advice and product recommendations to ensure customer satisfaction and engagement.
- Execute strategic back-of-house maintenance practices for stockroom management to ensure seamless operations and improved organisation.
Receptionist
Airedale Nursing Home
Bedford
02.2024 - 09.2024
- Created warm and inviting environment for residents and families to foster community and well-being.
- Cultivated relationships with residents and relatives to enhance community engagement and promote comfort within living environments.
- Facilitated efficient visitor registration to enhance security protocols and maintain a safe environment.
- Optimised task prioritisation to streamline project execution and enhance team performance.
- Assisted with collaboration among staff members to enhance workflow efficiency.
- Facilitated swift routing of telephone enquiries to relevant departments, ensuring efficient communication and service delivery.
- Ensured policy compliance to uphold organisational integrity.
- Maintained a tidy reception area to enhance the welcoming atmosphere for guests and clients.
- Upheld company values to cultivate a culture of integrity, collaboration, and excellence.
Front of House/Receptionist
DVCC - Personal Training Gym
Bedford
04.2021 - 02.2024
- Ensured gym members felt valued and supported throughout their experience with available facilities and offerings.
- Facilitated client check-ins and bookings to streamline processes and enhance accuracy in documentation.
- Oversaw management of telephone responses to boost customer satisfaction levels.
- Optimised communication channels between clients and company to achieve superior service outcomes.
- Facilitated personalised support for 40+ clientele to enhance service navigation and overall experience.
Spa Therapist
Aqua Sana Spa
Woburn
12.2017 - 04.2021
- Engaged clients with warm and welcoming communication, utilising active listening skills and empathy to foster trust and rapport.
- Designed relaxation space featuring ambient lighting, calming therapeutic music, and plush couches to enhance comfort and tranquility.
- Executed thorough medical questionnaires to identify patient-specific needs and tailor treatment protocols accordingly.
- Performed comprehensive treatment procedures, focusing on maximising customer satisfaction through attentive service.
- Implemented structured time management practices maintained product availability in accordance with established company standards.
Education
GCSEs - A - C Grades
St Thomas More Upper School
Bedford 01.1990 - 1 1993
Skills
- Service excellence
- Precision execution
- Priority management
- Communication skills for phone and in-person interactions
References
References upon request
Timeline
Sales assistant
Arcadia
09.2024 - Current
Receptionist
Airedale Nursing Home
02.2024 - 09.2024
Front of House/Receptionist
DVCC - Personal Training Gym
04.2021 - 02.2024
Spa Therapist
Aqua Sana Spa
12.2017 - 04.2021
GCSEs - A - C Grades
St Thomas More Upper School
01.1990 - 1 1993