Summary
Overview
Work History
Education
Skills
Other Work
Personal Information and References
Hobbies and Interests
Languages
Timeline

Jessica Marcelin

Greater London

Summary

I am a diligent and reliable administrator with extensive experience providing vital and timely administrative support in project delivery and operational management. With an emphasis on organisational skills, work ethic, and meticulous attention to detail, I approach every task with precision and a focus on achieving excellent results. My strong communication, decision-making, and problem-solving abilities have established me as a dependable and proactive team player. With a collaborative mindset and a commitment to efficiency, I am now seeking a new role in event planning and management where I can apply my skills, embrace new challenges, and contribute to the success of ambitious and wide-ranging projects while advancing my career.

Overview

10
10
years of professional experience

Work History

Hostess

Savoy Hotel
06.2023 - 09.2024
  • I was the first point of contact for the hotel and external guests
  • I handled in-person and telephone reservations and guest enquiries, noting any special requests and preferences
  • Doing requisitions, maintaining stock par levels, training and onboarding new team members, and staying abreast of the latest LQA and Forbes standards to run a seamless service and maximise guest satisfaction
  • Proposed improvements based on guest feedback to drive continuous improvement and ensure personalised service
  • Managed dynamic seating adjustments in the main restaurant and private events, maintaining operational efficiency and guest contentment
  • Participated in professional development workshops and training to boost capabilities and stay informed on leading luxury hospitality techniques

English and French Tutor

Superprof
06.2017 - 12.2022
  • Instructed students aged 8-35 and created tailored lesson plans based on comprehension levels
  • Adjusted educational strategies to fit individual learning preferences, optimising engagement and proficiency
  • Conducted exam revision sessions, providing students with strategies and knowledge for confident exam-taking and offering further guidance on successful study techniques and time management for students with learning disabilities
  • Utilised various multimedia resources to enhance the learning experience and maintain student interest
  • Conducted regular assessments to monitor students' progress and identify areas for improvement

Server

Lords Cricket Ground
06.2015 - 09.2017
  • Stock management, inventory, event logistics, front-of-house experience, and training new recruits
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
  • Delivered bespoke and seamless service to clients' luxury service needs by demonstrating an in-depth knowledge of products and cultivating a warm atmosphere where every need was met, helping to foster more memorable and personalised experiences
  • Ensured dependable customer guidance through familiarity with updated menu options and recommended and upsold additional menu items to increase restaurant revenue

Communications and Events Intern

Lewisham Council
06.2014 - 08.2014
  • Member of communications team involved in event management and planning; various tasks included office work, creating signage/lanyards, creating a point of contact for vendors and suppliers, and using software to organise events and streamline communication flow, e.g., Trello and Eventbrite
  • Assisted in organising and planning corporate events, utilising promotion strategies on social media to enhance event presence and drive audience engagement
  • Presented creative and practical solutions in collaborative sessions to boost event success

Education

Diploma of Higher Education - French & English Literature

University Of Aberystwyth, Aberystwyth, CGN
01.2022

High School Diploma -

Wallington County Grammar School
07-2015

AS levels - Summer 2014: AAB A2 levels Summer 2015: BBB

High School Diploma -

Old Palace of John Whitgift School
07-2013

GCSEs - Summer 2012: 7A*s, 4As

Skills

  • Hospitality service expertise
  • Guest relations expertise
  • Onboarding, training and mentoring
  • Bilingual and Level 1 certificate in BSL
  • Organisational skills
  • Task prioritisation
  • Strong interpersonal skills
  • Exceptional communication skills
  • Adaptability and problem-solving
  • Public speaking experience
  • Leadership and mentoring
  • Advanced IT Skills

Other Work

  • Legal internship, Nexus Chambers, Southwark, 08/01/14 - 09/01/14
  • Participant, NCS, National Citizen Service (NCS), Devon/Vauxhall/Selsdon, 07/01/13 - 09/01/13
  • Waitress, Catering Business, Paris, 02/01/13 - 03/01/13
  • Fundraising Panel, Horniman Museum, Forest Hill, 09/01/12 - 03/01/13
  • Housing Manager Internship, Zetetick, South Croydon, 08/01/12 - 08/01/12

Personal Information and References

Citizenship: British


References are available upon request.

Hobbies and Interests

Keen interest in languages, music, theatre and volunteering. Partook in concerts at the local church and sang at open mic nights and other functions. These musical pursuits have also led me to partake in several fundraising events.

Languages

English
Native language
French
Advanced
C1

Timeline

Hostess - Savoy Hotel
06.2023 - 09.2024
English and French Tutor - Superprof
06.2017 - 12.2022
Server - Lords Cricket Ground
06.2015 - 09.2017
Communications and Events Intern - Lewisham Council
06.2014 - 08.2014
University Of Aberystwyth - Diploma of Higher Education, French & English Literature
Wallington County Grammar School - High School Diploma,
Old Palace of John Whitgift School - High School Diploma,

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Jessica Marcelin