Summary
Overview
Work History
Education
Skills
Other Work
Personal Information and References
Hobbies and Interests
Languages
Timeline
Accomplishments
Software
Work Availability
Work Preference

Jessica Marcelin

Greater London
"The point is to live everything. Live the questions now. Perhaps you will then gradually, without noticing it, live along some distant day into the answer".
Rainer Maria Rilke

Summary

I am a diligent and dependable administrator with a proven track record of providing timely, high-quality support across project delivery and operational management. Known for my strong organisational skills, attention to detail, and commitment to excellence, I approach each task with precision and care. My ability to communicate clearly, solve problems efficiently, and work collaboratively has made me a trusted and proactive team member. Now, I am seeking to transition into publishing and creative administration, fields that align with both my professional strengths and personal interests. I’m eager to contribute to ambitious, wide-ranging projects, apply my administrative expertise in a creative environment, and continue developing my career in a sector I deeply admire.

Overview

12
12
years of professional experience

Work History

English and French Tutor

Superprof
06.2017 - 06.2025
  • Instructed students aged 8-35 and created tailored lesson plans based on comprehension levels
  • Adjusted educational strategies to fit individual learning preferences, optimising engagement and proficiency
  • Conducted exam revision sessions, providing students with strategies and knowledge for confident exam-taking and offering further guidance on successful study techniques and time management for students with learning disabilities
  • Utilised various multimedia resources to enhance the learning experience and maintain student interest
  • Conducted regular assessments to monitor students' progress and identify areas for improvement

Host /Assistant Office Administrator

Savoy Hotel
06.2023 - 09.2024
  • I was the first point of contact for the hotel and external guests
  • I handled in-person and telephone reservations and guest enquiries, noting any special requests and preferences
  • Doing requisitions, maintaining stock par levels, training and onboarding new team members, and staying abreast of the latest LQA and Forbes standards to run a seamless service and maximise guest satisfaction
  • Proposed improvements based on guest feedback to drive continuous improvement and ensure personalised service
  • Managed dynamic seating adjustments in the main restaurant and private events, maintaining operational efficiency and guest contentment
  • Participated in professional development workshops and training to boost capabilities and stay informed on leading luxury hospitality techniques

Communications and Events Intern

Lewisham Council
06.2014 - 08.2014
  • Member of communications team involved in event management and planning; various tasks included office work, creating signage/lanyards, creating a point of contact for vendors and suppliers, and using software to organise events and streamline communication flow, e.g., Trello and Eventbrite
  • Assisted in organising and planning corporate events, utilising promotion strategies on social media to enhance event presence and drive audience engagement
  • Presented creative and practical solutions in collaborative sessions to boost event success

Library Assistant

Streatham LIbrary
Greater London
07.2013 - 07.2014
  • Provided friendly, front-facing support to a wide range of library users, including vulnerable patrons, neurodivergent individuals, and non-native English speakers, always offering calm, respectful, and patient assistance.
  • Assisted with catalogue searches, general enquiries, and the use of public computers and printers, drawing on strong digital literacy and a sensitivity to different user needs and confidence levels.
  • Supported inclusion and accessibility through using signing basics to support D/deaf and hard-of-hearing visitors where appropriate.
  • Helped plan and set up reading groups and local events, liaising with staff and participants to ensure clear communication and a welcoming, inclusive atmosphere.
  • Carried out shelving, filing, and basic cataloguing tasks, contributing to an organised and accessible space in line with the needs of both staff and visitors.
  • Maintained discretion and care when handling personal user queries, developing a quiet attentiveness well-suited to sensitive, community-driven environments.
  • Brought a genuine love of books, cultural appreciation, and intellectual curiosity to the role, deepening my understanding of how libraries can support lifelong learning and connection.

Education

Diploma of Higher Education - French & English Literature

University Of Aberystwyth, Aberystwyth, CGN
01.2022

High School Diploma -

Wallington County Grammar School
07-2015

AS levels - Summer 2014: AAB A2 levels Summer 2015: BBB

High School Diploma -

Old Palace of John Whitgift School
07-2013

GCSEs - Summer 2012: 7A*s, 4As

Skills

  • Hospitality service expertise
  • Guest relations expertise
  • Onboarding, training and mentoring
  • Bilingual and Level 1 certificate in BSL
  • Organisational skills
  • Task prioritisation
  • Strong interpersonal skills
  • Exceptional communication skills
  • Adaptability and problem-solving
  • Public speaking experience
  • Leadership and mentoring
  • Advanced IT Skills

Other Work

  • Server, Lord's Cricket Ground, St John's Wood, London (seasonal) - 06/15 - 09/17
  • Legal internship, Nexus Chambers, Southwark, 08/01/14 - 09/01/14
  • Participant, NCS, National Citizen Service (NCS), Devon/Vauxhall/Selsdon, 07/01/13 - 09/01/13
  • Waitress, Catering Business, Paris, 02/01/13 - 03/01/13
  • Fundraising Panel, Horniman Museum, Forest Hill, 09/01/12 - 03/01/13
  • Housing Manager Internship, Zetetick, South Croydon, 08/01/12 - 08/01/12

Personal Information and References

Citizenship: British


References are available upon request.

Hobbies and Interests

Keen interest in languages, music, theatre and volunteering. Partook in concerts at the local church and sang at open mic nights and other functions. These musical pursuits have also led me to partake in several fundraising events.

Languages

English
Native language
French
Advanced
C1

Timeline

Host /Assistant Office Administrator - Savoy Hotel
06.2023 - 09.2024
English and French Tutor - Superprof
06.2017 - 06.2025
Communications and Events Intern - Lewisham Council
06.2014 - 08.2014
Library Assistant - Streatham LIbrary
07.2013 - 07.2014
University Of Aberystwyth - Diploma of Higher Education, French & English Literature
Wallington County Grammar School - High School Diploma,
Old Palace of John Whitgift School - High School Diploma,

Accomplishments

In every role I've held, I've sought out ways to make systems run more smoothly and experiences feel more meaningful. At The Savoy, I introduced briefing sheets that refined communication between front-of-house and management. At Streatham Library, I helped initiate and promote reading groups that welcomed new visitors into the space. As a research assistant, I created clear, well-structured reading lists that helped streamline a PhD student's workflow. Whatever the setting, I bring a calm, collaborative presence and a genuine desire to improve how things work for colleagues and for the communities we serve.

Software

Microsoft Office Suite ( Word, Powerpoint, Excel, Outlook)

Google Workspace (Docs, Sheets, Calendar, Gmail)

PDF Tools (Adobe Acrobat, PDF editing and annotation tools)

Trello, Eventbrite

OpenTable, Opera, SevenRooms

Basic CMS

Other email platforms

LIbrary management systems for cataloguing, loans, reservations and digital enquiries

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsPaid sick leaveCompany CultureWork from home option
Jessica Marcelin