Jessica Mant

• Monitor and organise inboxes for multiple clients, triaging emails, flagging priorities, and diary management, including managing complex meeting schedules, sending calendar invites, arranging Zoom/Teams links, and managing follow-ups across time zones and stakeholders.
• Assist with day-to-day marketing tasks such as updating online profiles, scheduling social media content, and using branded Canva templates to create marketing materials — all while ensuring consistency with brand tone and visual identity.
• Spreadsheet & data management ensuring accuracy and ease of use for reporting or operational tracking.
• Conducting online research to identify new leads, finding accurate contact details, and preparing outreach lists for clients.
• Organising clients’ physical and electronic workspaces that supports client's in their work.
• Assist with various administrative and client-related tasks as needed, often working to short deadlines or shifting priorities.
• General administrative and clerical tasks

Fully time parent.

Specialists in digital fibre infrastructure specialist working on behalf of landlords, providing Telcos with quicker and safer access to MDU buildings.

• Managed multiple key business accounts, maintaining strong client relationships and ensuring long-term loyalty
• Produced sales and performance reports for senior management and stakeholders
• Collaborated with finance and product teams to resolve issues and improve service offerings
• Trained and mentored new account representatives to deliver excellent customer service
• Achieved sales targets within strict budgets and deadlines

• Day-to-day management of multiple client accounts, Housing Associations and Telcos
• Managed reporting, meetings, and weekly status updates to stakeholders
• Coordinated projects end-to-end, problem-solving risks and blockers to deliver on deadlines
• Prepared proposals, monitored spend against budget, and developed project plans
• Supported compliance, health & safety requirements, and KPI delivery which led to successfully retaining and gaining clients.
• Managing client reporting and meetings, providing regular weekly status report updates to Housing Associations and Telcos, as well as internal management meetings
• Strong understanding of products and services
• Compliance with the relevant Health and Safety Policy provisions
• Drove a collaborative project (using Prince2 exposures) on re writing and applying stronger processes for client and business success and safety.

• Led a team of 20+ Customer Services reps in line with key objectives and KPIs agreed to drive team performance
• Managed escalated customer issues and delivered effective resolutions
• Analysed performance reports and implemented improvement strategies
• Supported recruitment, training, and induction of new staff
• Conducted daily meetings, 121's, quarterly team meetings and performance reporting

Front of House Manager 2017-2018

Assistant General Manager 2018-2019

General Manager 2019 - 2022

Progressed from Front of House Manager to Assistant GM, then General Manager.

• Oversaw daily operations for a 200-member workspace, managing customer experience, onboarding events, facilities, projects (applying Prince2 methodology) and contract sales journey.
• Negotiated contracts and renewals, maximised profit margins, and achieved sales growth (91–96% increase on sales post-pandemic) adapting current space to maximise profit by scaling space to increase sales.
• Managed P&L, budgets, health & safety compliance, and building maintenance
• Built strong community and external contractor relationships
• Recruited, trained, and developed staff with structured performance management processes
• Streamlined operational efficiencies by coordinating staff development and succession planning
• Event management and community wide engagement.

Reception/retailer 2011 - 2012

Reception manager 2012 - 2013

Assistant branch manager 2013 - 2017, managerial cover at The Refinery Harrods location for 3 months.

Advanced from Receptionist to Assistant Branch Manager overseeing 25–30 staff.

• Delivered training programmes that boosted profitability and productivity
• Managed scheduling, payroll, reporting, and stock control
• Negotiated with contractors and ensured compliance with H&S regulations
• Consistently achieved 100% gross profit targets ensuring exceeding of KPIs
• Training and introduced tailored training initiatives, resulting in profit and productivity increases
• Managed customer experience, enhancing membership loyalty, driving client retention
• Strengthened operational efficiencies - reporting and stock management, managing of transactions, diminishing financial discrepancies