Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Affiliations
Accomplishments
Timeline
Generic

Jessica Macleod

Barking

Summary

Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Coordinator

Mangrove Global
Redbridge
09.2021 - Current
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Streamlined processes through efficient record keeping.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Processed day to day orders promptly to avoid delays
  • Adhered strictly to policies and procedures for continued company compliance.
  • Listened actively to offer accurate information and best solution to their needs.
  • Prepared necessary forms to complete transactions.
  • Shared informational brochures and details about policies to help customers make decisions.

Receptionist

The Vintry
Redbridge
09.2019 - 08.2021
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations
  • Greeting potential tenants and showing them what the company offered and how we can meet their needs
  • Manged all incoming phone, email and postal communication and passing onto the relevant person if needed
  • Maintained an organised reception area for a professional business environment.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Maintained accurate logs of visitor entries for security purposes.
  • Acted as first point of contact for wide range of personnel.
  • Managing third party contracts to ensure the building operates smooth and safely

Education

GCSEs -

Eastbury Community School
Barking, Barking and Dagenham
09.2012 - 06.2017

A-Levels - Preforming Arts

New City College
Romford, Havering
09.2017 - 06.2019

Skills

  • Customer relations
  • Order processing
  • Product knowledge
  • Time management
  • Order tracking
  • Excellent telephone manner
  • Third party management

Custom

  • GCSE Modern Dance
  • GCSE Contemporary Dance
  • Level 2 Customer Service (Distinction)

Personal Information

Title: Customer Service Administrator

Affiliations

  • Candle Making
  • Dancing

Accomplishments

    GCSE In Modern Dance x2

    GCSE Contemporary Dance x2

    Level 2 Customer Service (Distinction)

    Level 3 Customer Service (Pass)

    For a year, I ran a successful ballet after school club on behalf of my dance school

Timeline

Customer Service Coordinator

Mangrove Global
09.2021 - Current

Receptionist

The Vintry
09.2019 - 08.2021

A-Levels - Preforming Arts

New City College
09.2017 - 06.2019

GCSEs -

Eastbury Community School
09.2012 - 06.2017

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Jessica Macleod